AVP/Branch Manager

Location: Round Rock

Summary:

The Branch Manager is responsible for the overall retail/deposit operations of the branch from a sales and service perspective. This position is also the liaison to Human Resource department. The manager is responsible for developing the retail/deposit business at the branch. Will work closely with the Marketing Director and Executive to implement bank wide and area wide specific development/growth plans. Create and execute marketing strategy and tactics that utilize the following disciplines to improve customer experiences: Customer Loyalty Management, Customer Relationship Management and Customer Value Management.

Essential Duties and Responsibilities:

• Oversee the scheduling of branch sales and service staff, ensuring that the branch is open for business and able to provide superior quality service to the customer on a daily basis. Oversee facility condition and physical security monitoring.
• Handle the required human resource functions within the branch such as benefit enrollment paperwork, time clock, absentee accountability etc.
• Ensure that all operational functions in the bookkeeping and proof area are performed timely and completely.
• Provide assistance on customer relations, troubleshooting and problem solving.
• Report to Branch Executive on procedural issues in the teller and new account areas to ensure efficient and consistent workflow to centralized operations area. Report to Branch Executive on sales/service related issues.
• Key liaison between the Lending officers and the commercial customers to facilitate the development of the deposit relationships, electronic products and any other products the customer would need.
• Maintain a cooperative work environment within the location and between other departments. Coordinate with Branch Executive on operational processes to maintain adequate controls and quality service to customers. Encourages staff to achieve cross selling goals both insured and non-insured products
• Hold regularly scheduled location meetings to ensure that entire staff is aware of the senior management concerns, successes, and upcoming activities. Conduct regularly scheduled meetings with direct report staff to discuss and follow up on issues, status, roadblocks, status etc.
• Exercise management authority concerning staffing, performance appraisals, promotions, salary recommendations and corrective action. Incumbent shares responsibility for bank-wide morale and attitude, and sets the tone for teamwork and unity among locations.
• Provide support to Chief Operations Officer on key or specific project for overall success of the branch and bank wide.
• Ensure employees are crossed trained to handle all customer services request
• Ensure employees have a complete understanding of products and services offered

Effectively support staff by:

• Transmitting the Bank’s values, vision and direction
• Respecting and using the skills, expertise, experience and insights of people
• Providing direction and resources, removing barriers and helping develop people’s skills
• Communicating which includes helping people transform information into knowledge and learning
• Anticipating conflicts and facilitating a professional resolution
• Modeling behavior; and coaching employee to succeed
• Great cooperation with the Branch Executive and Chief Operations Officer
• Great cooperation with Compliance and Audit officers

Back-Up Duties and Responsibilities:

• Back-Up Teller when needed – General Teller Duties
• Back-Up New Accounts Representative when needed
• Answer Phones – General Customer Service Issues
• Branch facilities coordinator along with Branch Executive
• Balance ATM
• Back-up Vault Teller
• Electronic Banking knowledge of all products offered
• Technology Contact for main location
• Assist in other job duties throughout the bank when needed
• All New Accounts responsibilities

Knowledge, Skills, and Abilities:

• High school diploma or equivalent
• Two years bank operations experience
• Personal computer skills; Word/Excel/PowerPoint/Internet/E-mail/mobile phone
• Good interpersonal skills and knowledge of appropriate customer service
• Excellent verbal and written communication skills with all levels of staff, management and customers
• Ability to handle conflict both with customers and employees in a professional manner
• Organized and detail oriented
• Ability to maintain confidential information
• Valid Driver’s License and Auto Insurance as you may be required to drive between branches

SouthStar Bank is always looking for talented individuals to join our team. Email your resume to our HR department.