Automotive Service Manager

We are looking for an experienced Service Manager to oversee the complete aftersales operations of a multi-brand automotive service centre. The ideal candidate should have strong technical knowledge of European, German, Japanese, American, and luxury vehicles, along with proven experience in workshop management, customer service, team leadership, and profitability.

Key Roles & Responsibilities

1. Workshop & Service Operations

• Manage daily workshop operations, ensuring efficient service delivery.
• Oversee mechanical, electrical, diagnostic, and general repair activities.
• Ensure timely completion of vehicle repairs while maintaining quality standards.
• Monitor workshop productivity, technician efficiency, and bay utilization.
• Coordinate with workshop supervisors, service advisors, technicians, and spare parts teams.

1. Customer Service & Satisfaction

• Handle customer escalations, complaints, and service-related concerns.
• Ensure accurate repair estimates, transparent communication, and timely vehicle delivery.
• Maintain high customer satisfaction and retention.
• Develop strategies to improve repeat business and customer loyalty.

1. Revenue & Profitability

• Achieve monthly service revenue, labour sales, and profitability targets.
• Monitor workshop expenses, operational costs, and profit margins.
• Identify opportunities for upselling services and increasing workshop revenue.
• Track key performance indicators, including labour productivity, efficiency, average repair order value, and customer satisfaction.

1. Team Management

• Lead and supervise service advisors, workshop supervisors, technicians, and support staff.
• Set performance targets and conduct regular performance reviews.
• Identify technical training needs and improve team productivity.
• Ensure proper allocation of manpower and workshop resources.

1. Technical & Quality Control

• Ensure accurate diagnosis and repair of multi-brand vehicles.
• Monitor repeat repairs, warranty claims, and quality-control procedures.
• Ensure compliance with manufacturer recommendations and workshop safety standards.
• Maintain high service standards across premium and luxury vehicle brands.

1. Spare Parts & Inventory Coordination

• Coordinate with the spare parts department to ensure timely parts availability.
• Monitor parts consumption, stock requirements, and repair delays.
• Minimize vehicle downtime caused by parts shortages.

Candidate Requirements

• Bachelor's Degree or Diploma in Automobile/Mechanical Engineering or a related field.
• Minimum 8–12 years of automotive aftersales experience , including at least 3–5 years in a Service Manager or Workshop Management role.
• UAE multi-brand automotive workshop experience is mandatory.
• Strong technical knowledge of German, European, Japanese, American, and luxury vehicles.
• Proven experience managing service advisors, technicians, workshop supervisors, and operational teams.
• Strong understanding of workshop KPIs, revenue generation, cost control, and profitability.
• Excellent customer relationship management and problem-solving skills.
• UAE driving licence preferred.

Key Performance Indicators (KPIs)

• Monthly workshop revenue and gross profit
• Labour productivity and technician efficiency
• Workshop bay utilization
• Customer Satisfaction Index (CSI)
• Vehicle turnaround time (TAT)
• Repeat repair percentage
• Average repair order value
• Service retention and repeat customers

Pay: AED15,000.00 - AED20,000.00 per month

Work Location: In person