Automotive Service Assistant (experience in US automotive industry is required)
# Automotive Service Assistant (experience in US automotive industry is required) **WorkStaff360** · Canada · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 💰 **Компенсация:** `$5 – $6` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Automotive-Service-Advisor]` `[Customer-Service]` `[Service-Writer]` `[Virtual-Assistant]` `[Automotive-Customer-Service]` `[Automotive-Service-Assistant]` `[Automotive-Service-Attendant]` `[Entry-Level-Automotive-Service-Technician]` `[Customer-Service-Representative-Automotive]` --- ### About the Role - Answer inbound phone calls from prospective and existing customers. - Respond promptly to customer inquiries via email, text messages, Yelp, Thumbtack, Facebook, and other communication channels. - Provide professional and friendly customer service at all times. - Follow up with leads and customer inquiries to increase booking conversions. - Schedule, confirm, and manage service appointments. - Coordinate appointment availability with technicians and business operations. - Send reminders and updates to customers regarding scheduled services. - Manage calendar updates and appointment changes. - Gather customer information and vehicle details. - Provide repair estimates and quotations based on company guidelines. - Enter customer information accurately into the company management system. - Maintain records of estimates and follow-up opportunities. - Utilize ShopMonkey to manage customer information, work orders, and appointments. - Update customer records and service histories. - Assist with administrative tasks related to daily operations. - Maintain organized and accurate documentation. - Monitor and respond to incoming leads from: - Yelp - Thumbtack - Facebook - Community Groups - Website inquiries - Phone calls - Track lead status and follow up on pending opportunities. - Ensure all inquiries receive timely responses. - Identify opportunities to recommend additional maintenance and repair services. - Educate customers on available services and promotions. - Assist in increasing average ticket value through consultative communication. - Support customer retention initiatives. - Assist with posting in local Facebook community groups. - Support local marketing initiatives. - Help maintain an active online presence for the business. - Coordinate basic promotional content as directed. Hard Requirements: - Previous experience in customer service, virtual assistance, or administrative support. - Excellent verbal and written English communication skills. - Strong organizational and multitasking abilities. - Ability to manage multiple communication channels simultaneously. - Comfortable learning and using CRM or shop management software. - Professional phone etiquette and customer service skills. - Previous experience as Automotive Service Advisor, Service Writer, Automotive Customer Service Representative or Automotive Virtual Assistant is required - Understanding of automotive repair terminology and services. - Experience creating repair estimates and service recommendations. - Ability to confidently discuss repair needs with customers. - Experience with upselling automotive services. Schedule: - 40 hours per week - Monday to Friday - 9AM - 6PM Pacific Standard Time Zone Offer and Benefits: - Weeks 1–8: $5 USD/hour - Weeks 9 onwards: $6 USD/hour Originally posted on Himalayas
- Automotive-Service-Advisor
- Customer-Service
- Service-Writer
- Virtual-Assistant
- Automotive-Customer-Service
- Automotive-Service-Assistant
- Automotive-Service-Attendant
- Entry-Level-Automotive-Service-Technician
- Customer-Service-Representative-Automotive
Наблюдалась 2026-10-01, впервые 2026-10-01, источник — Himalayas (JSON API).