Automotive Service Advisor
Jaguar Land Rover Norwood is New England's largest volume Jaguar Land Rover franchised retailer. We are growing and looking for the right candidate to fill our open service advisor position! We have been recognized nationally as one of Land Rover's top performing retailers three years in a row, and take immense pride in everything we do. Service Advisor Responsibilities: The Service Advisor serves is the liaison between the customer and service technicians to understand vehicle service and repair requests. The Service Advisor is responsible for the primary interaction with Service Department customers, including service sales, management of customer concerns, and communication of vehicle service and repair estimates and vehicle service status Politely greet service customers upon entry to the service area Answer incoming calls regarding service enquiries promptly and return messages in a timely manner Review services and offer options with customers and prioritize required services Thoroughly document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair Obtain accurate parts and labor prices for all customer pay and warranty operations using the appropriate parts and labor pricing tools Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers Develop accurate estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer’s approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation Manage customer complaints or issues with professionalism Review completed repair orders for accuracy and clarity before delivering to the customer Maintain an understanding of the service technicians’ workload to appropriately manage customer expectations for service scheduling When merited, provide sales consultants with relevant customer information for new car sales Service Advisor Qualifications: 2+ years prior experience in a similar position preferred Displays superior customer relationship and interpersonal skills and maintains strong focus on customer satisfaction Maintains core knowledge of products and product updates Possesses excellent verbal and written communication skills Meets deadlines, prioritizes assignments, and multi-tasks under pressure Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times Is self motivated, organized, detail oriented, and success driven Completes assigned tasks promptly and efficiently Is team-oriented with a desire to achieve both individual and collective goals Our rapidly expanding business provides significant opportunity for learning, training and career growth. In addition, we provide a highly competitive compensation plan, along with benefits (including medical, dental, 401k, paid time off) and a professional, team-oriented and promote from within culture. Job Type: Full-time Pay: $90,000.00 - $130,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Shift: 10 hour shift 8 hour shift Work Days: Monday to Friday Weekends as needed Education: High school or equivalent (Preferred) Experience: Customer Service: 2 years (Required) License/Certification: Driver's License (Preferred) Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-08-21, источник — Indeed.