AUTOMOTIVE AFTER SALES OPERATION MANAGER
# AUTOMOTIVE AFTER SALES OPERATION MANAGER **Wheelcorp Sdn Bhd** · Kuala Lumpur · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role URGENT HIRING – IMMEDIATE AVAILABILITY PREFERRED About the Role: Join Wheelcorp Toyota in Kuala Lumpur as our Service Manager. In this full-time leadership role, you will manage a team of skilled automotive technicians and service advisors, ensuring exceptional customer service and the efficient operation of our service department. As a key member of the management team, you will play a pivotal role in driving the overall growth and success of the dealership. Key Responsibilities: - Operational Leadership: Oversee daily service operations, technician scheduling, workflow efficiency, and quality control. - Team Management: Lead, coach, and motivate the service team to maintain high performance and deliver outstanding customer experiences. - Compliance & Standards: Ensure all service and repair work strictly complies with Toyota Standard Operating Procedures (SOPs), safety standards, and quality guidelines. - Customer Relations: Handle escalated customer complaints professionally and implement strategies to continuously improve customer satisfaction scores (CSI). - Cross-Functional Collaboration: Partner closely with the Sales and Aftersales teams to deliver a seamless, high-quality customer journey. - Data & Performance Analysis: Monitor service metrics, analyze operational data, and execute actionable plans to enhance efficiency and productivity. - Inventory & Cost Management: Oversee parts ordering, manage stock levels, and control operational costs to meet business profitability goals. - Facility Maintenance: Ensure service workshop premises, tools, and equipment are maintained to the highest standards of cleanliness and safety. Requirements & Qualifications: - Bachelor’s Degree in Automotive/Mechanical Engineering, Business Administration, Operations Management, or a related field. (with SPM credits in Mathematics). - Minimum 5 years of experience in automotive service operations or after-sales management. - Proven track record as a Service Manager within the automotive industry (Toyota experience is an added advantage). - Demonstrated leadership, team-building, and operational decision-making skills. - Strong customer-centric mindset with proven problem-solving abilities. - Proficiency in automotive dealer management systems (DMS) and service software. - Excellent communication skills in English and Bahasa Melayu (proficiency in Mandarin is an added advantage). What We Offer: - Opportunity to lead a core department and directly drive business success. - High visibility and direct collaboration with senior management and the principal (Toyota Malaysia). - Supportive, fast-growing work environment with clear career advancement pathways. - Comprehensive professional development opportunities within a reputable brand. About Us: We are an authorized Toyota 3S Centre dedicated to delivering end-to-end automotive solutions—including professional vehicle sales, state-of-the-art service facilities, and genuine Toyota spare parts. Our mission is to provide top-quality standards and a seamless ownership experience, positioning us as the preferred Toyota partner across the Klang Valley. Pay: RM5,000.00 - RM6,500.00 per month Benefits: - Professional development Work Location: In person
Наблюдалась 2026-09-30, впервые 2026-09-23, источник — Indeed.