AUTO SERVICE ADVISOR

Location: UAE

Industry: Automotive / Car Repair & Maintenance

Experience Required: 2–5 Years of UAE Experience

Employment Type: Full-Time

Job Description

We are looking for an experienced and customer-oriented Automotive Service Advisor to join our team. The ideal candidate should have 2–5 years of experience working as a Service Advisor in an automotive garage or service centre in the UAE.

The candidate will be responsible for handling customer inquiries, understanding vehicle service requirements, coordinating with technicians, preparing quotations, and ensuring excellent customer satisfaction throughout the repair and maintenance process.

Key Responsibilities

• Welcome customers and understand their vehicle repair and maintenance requirements.
• Conduct initial vehicle inspections and prepare job cards.
• Advise customers on required repairs, maintenance, and recommended services.
• Prepare and explain repair estimates and quotations to customers.
• Obtain customer approval before proceeding with repairs.
• Coordinate with workshop technicians and the workshop manager to ensure timely completion of jobs.
• Provide regular updates to customers regarding repair progress.
• Follow up with customers regarding pending approvals and vehicle delivery.
• Ensure proper documentation of job cards, invoices, and customer records.
• Handle customer complaints professionally and resolve service-related issues.
• Achieve monthly sales and service targets.
• Maintain good customer relationships and encourage repeat business.

Requirements & Qualifications

• 2–5 years of UAE experience as an Automotive Service Advisor in a car garage or service centre.
• Good knowledge of automotive repair, maintenance, and vehicle servicing.
• Ability to understand customer complaints and communicate technical issues clearly.
• Experience in preparing job cards, quotations, and repair estimates.
• Knowledge of spare parts, labour charges, and workshop operations.
• Excellent communication and customer-handling skills.
• Good English communication skills; Arabic or Hindi is an advantage.
• Basic computer knowledge and experience with garage management software.
• Ability to work under pressure and meet service targets.
• Strong negotiation, coordination, and problem-solving skills.

Pay: AED3,500.00 - AED5,500.00 per month

Work Location: In person