AU RTO Student Experience Officer (aXcelerate) | ZR_1376_JOB
# AU RTO Student Experience Officer (aXcelerate) | ZR_1376_JOB **PeoplePartners Inc.** · United States · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Student-Experience-Officer]` `[Student-Services-Officer]` `[Student-Administration]` `[RTO-Student-Services]` `[Customer-Service]` --- ### About the Role This is a remote position. AU RTO Student Experience Officer (aXcelerate) - Remote About PeoplePartners - Great careers happen when great people find the right place to grow. - At PeoplePartners , a Great Place to Work® certified company , we put people first—creating an environment where talented professionals can do meaningful work, build global experience, and keep moving their careers forward. - You’ll work alongside supportive teams, collaborate with Australian clients, and gain exposure that expands both your skills and opportunities. We bring together a vibrant culture, genuine connection, continuous learning, and the flexibility of remote work. - If you’re looking for a place where you can contribute, grow, and enjoy the people you work with, PeoplePartners is ready to welcome you. Role Overview - Great student experiences don’t happen by accident. - Behind every smooth extension, resolved concern, processed refund, and helpful phone conversation is someone keeping the details moving while making students feel genuinely supported. - We’re looking for an AU RTO Student Experience Officer to support one of our Australian clients across student administration and post-sale student support . - You’ll manage a varied workload covering student extensions, expired-student administration, complaints, cancellations, refunds, retention activities, and incoming calls. You’ll also provide ongoing administrative support to the Australian team. - There are plenty of moving pieces, so this role suits someone who can bring order to a busy workload without losing the human touch . - If you’re equal parts organised administrator and confident customer-service professional—and you know your way around aXcelerate —this could be right up your alley. Key Responsibilities: - Process student extensions and expired-student administration. - Manage student complaints, cancellations, and refund requests. - Support student retention activities and follow-ups. - Handle incoming phone calls and overflow enquiries. - Resolve student enquiries or route calls to the appropriate department. - Provide ongoing administrative support to the Australian team. - Maintain accurate student and administrative records. - Manage multiple tasks and competing priorities effectively. - Communicate clearly with students and internal stakeholders. - Use required systems independently to complete assigned tasks. Requirements Required Qualifications: - Experience using aXcelerate . - Experience handling student enquiries by phone. - Strong verbal and written communication skills. - Experience managing complaints or issues. - Strong multitasking and prioritisation skills. - Ability to work in a fast-paced, task-driven environment. - Strong problem-solving skills. - Ability to work independently once processes are understood. - Ability to handle sensitive or challenging conversations professionally. - Strong attention to accuracy and detail. Preferred Qualifications: - Experience in an Australian education or Registered Training Organisation (RTO) environment . - Previous experience in student administration or student support. - Experience with student lifecycle management. - Experience processing cancellations and refunds. - Experience supporting retention activities. - Experience with HubSpot . - Experience with Front CRM . - Experience with WooCommerce . - Experience with Google Workspace . - Previous call handling, reception, or front-desk support experience. Why Join PeoplePartners? - At PeoplePartners, you’re not simply stepping into another remote role—you’re building experience that can take your career further. - As part of our Great Place to Work® certified culture, you’ll have the opportunity to work with an Australian client, strengthen your international experience, and continue developing your professional capabilities in a supportive, people-first environment. - Career growth and global exposure through collaboration with international clients and teams. - Learning and development opportunities that help you expand your skills and capabilities. A people-first, Great Place to Work® certified culture built around support, collaboration, and connection. - Employee engagement activities that keep our remote community connected. - The convenience and flexibility of a work-from-home setup . - A company-provided computer to support your day-to-day work. - A stable Monday-to-Friday schedule with your weekends free. - If you know aXcelerate , enjoy helping people, and can keep a busy workload organised while delivering an excellent student experience, we’d love to hear from you. - Apply today and tell us how you’ve combined administration and customer service to create better experiences for the people you support. Work Details - Work Setup: Remote / Work from Home – Philippines. - Equipment: Company-provided computer. - Schedule: Monday to Friday. - Working Hours: 9:00 AM – 6:00 PM Manila time. Benefits - Permanent Work-from-home setup - Company-provided equipment - Secondary Wi-Fi Modem - 21 Leave Credits Annually - Leave benefits begin on Day 1. - 100% conversion of UNUSED leave credits - HMO on Day 1 - 13th Month Pay - Monthly Gift Voucher - Milestone Tokens (Birthday/Anniversary/Christmas). - A Life Beyond the Screen #WorkLifeBalance. - Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes. Originally posted on Himalayas
- Student-Experience-Officer
- Student-Services-Officer
- Student-Administration
- RTO-Student-Services
- Customer-Service
Наблюдалась 2026-10-01, впервые 2026-09-30, источник — Himalayas (JSON API).