Asst . Manager Bespoke

Order Management & Coordination:

• Ensure smooth handling of the complete bespoke order lifecycle from enquiry to delivery.
• Translate customer requirements into clear design briefs for internal design teams.
• Coordinate with manufacturing units to track production timelines and resolve bottlenecks.
• Maintain accurate documentation, approvals, and communication logs for each order.

Customer Experience & Relationship Management:

• Serve as the primary point of contact for customers throughout the bespoke journey.
• Provide timely updates, manage expectations, and ensure exceptional service standards.
• Conduct consultations to understand customer preferences, budgets, and design inspirations.
• Ensure final product delivery meets or exceeds customer expectations and brand standards.

Cross-Functional Collaboration:

• Liaise with designers, craftsmen, logistics teams, and store staff to ensure workflow efficiency.
• Facilitate design reviews, approvals, and modifications based on customer feedback.
• Coordinate with logistics for safe and timely movement of high-value pieces.
• Ensure all stakeholders adhere to bespoke process guidelines and timelines.

Quality Assurance & Compliance:

• Oversee quality checks at key production stages to ensure adherence to design specifications.
• Validate final product craftsmanship, materials, and finishing before customer handover.
• Ensure compliance with brand standards, safety protocols, and documentation requirements.
• Identify recurring quality issues and collaborate with teams to implement corrective actions.

Retail Team Training & Capability Building:

• Train retail teams on bespoke order collection, documentation, and customer communication.
• Develop and share SOPs, checklists, and workflow guidelines for in-store bespoke handling.
• Support stores in managing complex bespoke enquiries and escalations.
• Monitor store performance in bespoke order handling and recommend improvements.

Strengthen After-Sales & Repeat Bespoke Orders:

• Follow up after delivery with care tips, appreciation notes, and invitations for future custom projects.
• Encourage clients to redesign old jewellery pieces—an easy way to generate repeat bespoke business.
• Build a small VIP list of bespoke clients and offer them early access to new design concepts.
• To build and grow the bespoke business by driving defined sales targets, ensuring profitable operations, and consistently attracting new high-value clients

Application Question(s):

• Do you have a degree in a design-related field?
• Do you have experience managing custom/bespoke jewellery orders?

Language:

• Hindi (Required)

Work Location: In person