Associate Security Engineer
# Associate Security Engineer **Ensign Infosecurity** · Singapore · `On-site` 🕒 **Статус:** *Опубликовано: 5 дней назад* · *Источник: Indeed* --- ### About the Role Ensign is hiring ! Duties and Responsibilities - Provide remote corrective and preventive maintenance support on assigned security solutions. - Privileged Access Management (PAM) – CyberArk, BeyondTrust, Delinea - Content Disarm Reconstruction (CDR) - Votiro - Secure Service Edge (SSE) – Zscaler, Palo Alto Prism Access - Data Loss Prevention (DLP) – Trellix, Forcepoint, Microsoft Defender / Purview - Perform fulfillment of service requests on assigned SaaS-based security solutions, such as onboarding, setup of custom reports and dashboards - Develop and maintain support documents including instructions to perform patching, version upgrades and other operational tasks related to the assigned security solutions. - Log support cases with the respective vendors, to resolve product issues. This may involve arranging remote call sessions with the vendor support. - Respond to enquiries on assigned security solutions, including remediation steps for security vulnerabilities, hardening and checks on applicable CVE by working with vendor support. - Take ownership of the support cases assigned, and follow-up until case closure. - Provide technical support for clients according to SLA - Responsible for level 1 / 2 operation support. - Manage support cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner - Provide fault isolation, root cause analysis for technical issues and perform onsite firmware upgrades - Ensure compliance to policies, processes, standards and documentation requirements for both internal and clients’ organization Periodic 24x7 on-call/on-site support - Requirements - Good communications skills - No prior experience required - Skilled in technical troubleshooting with a strong ability to analyze and resolve complex issues, while effectively communicating updates to stakeholders - Basic project management, customer service and stakeholder management skills May required to be on standby after support hours.
Наблюдалась 2026-10-07, впервые 2026-10-01, источник — Indeed.