Associate FM Engineer

Job Purpose

The role is responsible for the effective delivery and management of frontline Facilities Management (FM) services in line with contractual obligations, Service Level Agreements (SLAs), operational standards, and client expectations.

The position will oversee the planning, coordination, supervision, and execution of both Hard and Soft FM services across the assigned site or portfolio, ensuring seamless and efficient day-to-day operations.

The postholder will provide direct leadership and oversight of site teams, supervisors, technicians, and subcontractors, ensuring that all services are delivered safely, efficiently, and in accordance with established quality standards. The role will also drive operational performance, ensuring compliance with agreed timelines, KPIs, SLAs, health and safety requirements, and budgetary targets while maintaining high levels of client satisfaction.

Roles, Responsibilities, Duties:

• FM Service Delivery: Manage and oversee the delivery of Hard and Soft Facilities Management services across the assigned site or portfolio, ensuring high asset uptime, effective preventive maintenance compliance, and reduction of reactive maintenance requirements.
• Team Leadership and Supervision: Lead, manage, and supervise site-based teams, including supervisors, technicians, and subcontractors, ensuring efficient resource deployment and service delivery in accordance with contractual SLAs, KPIs, and operational standards.
• Subcontractor Management: Manage and monitor subcontractors and specialist service providers, including security and other outsourced services, ensuring compliance with contractual obligations, performance standards, statutory requirements, and agreed service levels.
• Procurement and Mobilization: Coordinate and support the procurement, selection, evaluation, and mobilization of subcontractors, suppliers, and specialist service providers, ensuring technical suitability, commercial competitiveness, and compliance with organizational and contractual requirements.
• Quality Assurance and Performance Monitoring: Conduct regular site inspections, internal audits, service quality assessments, and performance reviews to ensure consistent service standards, identify gaps, and implement corrective actions.
• Operational Excellence and Cost Optimization: Identify and implement industry best practices and continuous improvement initiatives to enhance operational efficiency, optimize manpower utilization, improve asset performance, and reduce operating costs without compromising service quality.
• Internal Stakeholder Coordination: Coordinate effectively with internal departments, including Design, Projects/Delivery, Procurement, Finance, and QHSE, to ensure seamless operational handover, continuity of services, timely resolution of issues, and submission of reports in accordance with contractual obligations.
• Client Relationship and Contract Management: Maintain effective communication and professional relationships with client representatives, ensuring transparent reporting, timely submission of contractual deliverables, proactive issue management, and prompt resolution of operational concerns.
• Customer Satisfaction: Promote a strong customer-centric culture by understanding client and end-user expectations, monitoring service feedback, addressing complaints, and continuously improving service delivery to achieve high levels of customer satisfaction.
• People Development and Performance Management: Monitor and evaluate team performance, identify competency gaps and training requirements, and implement development initiatives to enhance technical capabilities, safety awareness, productivity, and service delivery standards.
• QHSE Compliance and Risk Management: Ensure full compliance with Quality, Health, Safety, and Environmental (QHSE) policies, procedures, and statutory requirements. Ensure appropriate risk assessments, method statements, toolbox talks, safety inspections, and safe working practices are implemented across all operations.
• Leadership, Governance and Accountability: Demonstrate strong leadership through ethical conduct, professionalism, ownership, and accountability. Establish a culture of discipline, responsibility, teamwork, and continuous improvement across all operational activities

Qualification:

• Bachelor’s degree in mechanical engineering, Electrical Engineering, or a related engineering discipline.
• Relevant Facilities Management training courses and professional development certifications.

Experience and Competencies:

• Possess comprehensive knowledge of Hard and Soft Facilities Management services, including MEP systems, HVAC, Building Management Systems (BMS), and energy management.
• Demonstrate sound knowledge of Computer-Aided Facilities Management (CAFM) systems, maintenance management platforms, and data-driven facility performance monitoring.
• Proven ability to lead, manage, and coordinate diverse operational teams across multiple sites or facilities.
• Strong leadership, mentoring, coaching, and team development capabilities, with the ability to build a high-performing and accountable workforce.
• Ability to analyze operational performance data, identify improvement opportunities, and overall contract performance.