Associate Director Client Services

Associate Director - Client Services

Client Overview

Broadgate’s client is a leading global fund administrator specializing in private equity and real estate client structures. They are seeking an operational manager to take full ownership of a core client portfolio, lead a dedicated service delivery team, and serve as the principal escalation point for all company secretarial and governance deliverables.

Key Responsibilities

• Client Portfolio Ownership: Serve as the primary lead and escalation point for a dedicated portfolio of private equity and real estate structures, taking full accountability for company secretarial, governance, and administrative deliverables.
• Team Leadership & Management: Directly manage and mentor a small, focused team, driving clarity around operational goals, performance priorities, and cross-jurisdictional service standards.
• Stakeholder Engagement: Build and maintain strategic relationships with key internal teams and external client contacts to guarantee best-in-class, compliant service execution across all entities.
• Operational Transformation: Drive process improvements and business change initiatives across the department, leading the team through system and workflow developments.

Essential Skills & Experience

• Qualified company secretary or CGI or comparable
• Experience across private equity or real estate clients
• Experience in managing a team