Assistant Vice President, Business Technology, Cross Border & Warehouse

Job Description

Function as the key IT leader and business partner for the cross-border and warehouse domains, responsible for converting strategic business objectives into a technology roadmap and directing teams to deliver solutions that advance digital transformation, strengthen operational performance, and ensure consistent system reliability. -

Lead the multi-year IT technology roadmap, providing strategic and technical leadership across the cross-border and warehouse ecosystem. Drive innovation by evaluating emerging technologies, including AI, and delivering scalable, secure, and resilient solutions.

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Oversee end-to-end IT project delivery, managing timelines, budgets, resources, and risks, while promoting Agile and Scrum practices for efficiency and predictability.

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Act as a trusted advisor to senior leaders, translating business needs into technical solutions, managing vendors, and ensuring performance against SLAs.

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Mentor and develop technical teams, fostering a culture of excellence and continuous improvement while optimizing resources across multiple initiatives.

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Lead the architectural design of solutions, translating business strategy into technical blueprints.

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Govern feasibility and impact assessments for new initiatives, providing final architectural sign-off to ensure alignment with your portfolio's long-term health and strategic integration.

Key Result Areas

1. Strategic & Financial Performance

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Technology Roadmap: Deliver a clear, documented roadmap fully aligned with business goals for digital transformation.

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Budget Management: Execute projects within budget while achieving or exceeding cost-saving targets.

1. Project & Delivery Excellence

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Project Success Rate: Ensure consistent on-time, on-scope project delivery.

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Change Management: Implement stable changes with minimal incidents or post-go-live defects.

1. Solution & Systems Integrity

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Solution Design: Deliver robust, scalable, and secure technical solutions validated through technical reviews and security audits.

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System Performance: Maintain high availability and performance for core logistics applications.

1. Relationship & Vendor Effectiveness

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Stakeholder Satisfaction: Build and maintain strong, positive relationships with key business stakeholders through effective IT support.

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Vendor Performance: Ensure all vendors and service providers meet or exceed agreed SLAs.

Qualifications & Experience

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Bachelor’s degree in Computer Science, IT, Engineering, or related field; PMP, CSM/CSPO, and ITIL certifications preferred.

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10+ years of IT experience, including 3–5 years in leadership managing system analysts, developers, or project managers.

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Proven ability to lead high-performing teams and deliver complex IT projects on time and within budget.

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Strong experience managing budgets, resources, and vendor relationships.

Domain & Technical Expertise

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In-depth knowledge of cross-border logistics, customs regulations, international trade compliance, and end-to-end warehouse operations.

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Experience with WMS, TMS, e-commerce platforms, and designing logistics/supply chain solutions.

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Strong system integration skills (APIs, EDI, ESB) and hands-on experience with .NET and MS SQL Server (2016+).

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Good understanding of IT infrastructure, cloud platforms (Azure/AWS/GCP), cybersecurity, and SSDLC.

Core Competencies

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Strategic Leadership: Ability to translate business needs into clear IT strategies and roadmaps.

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Stakeholder Management: Excellent communication and collaboration with technical teams, business leaders, and vendors.

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Problem-Solving: Strong analytical skills with a history of solving complex technical and business challenges.

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Vendor & Risk Management: Skilled in contract negotiation, vendor oversight, and identifying/mitigating technical and operational risks.