Assistant Service Manager

Assistant Service Manager – Porsche Leeds

As Assistant Service Manager, you’ll support the Service Manager in leading a busy aftersales department, helping the team deliver strong results and an outstanding experience for every customer.

You’ll play a key role in the day-to-day running of the department, supporting colleagues, planning workshop activity and maintaining brand standards.

As Assistant Service Manager, Your Day-to-day Will Include

• Leading and coaching the service team to deliver excellent customer care and achieve departmental objectives.
• Managing workshop bookings, job card preparation and workflow to make the best use of available capacity and minimise repeat visits.
• Supporting the Service Manager with labour sales, profitability, customer feedback and team performance.
• Maintaining brand standards, warranty processes and a safe, well-organised working environment.

What we’re looking for in an Assistant Service Manager:

We’re looking for a confident, customer-focused leader with a strong understanding of how an automotive service department operates.

• Experience leading or coaching a team in a service or aftersales environment; Senior Service Advisor experience would be an advantage.
• The ability to balance customer experience, workshop efficiency and commercial results.
• Strong communication, organisation and problem-solving skills.
• Confidence using dealership systems; Kerridge experience would be an advantage.
• A full UK driving licence with no excessive penalty points.

What we offer:

• Comprehensive package + bonus
• Annual leave: 34 days including bank holidays, increasing to 36 days (5 years) and 38 days (10 years)
• Family support: Enhanced paid maternity and paternity leave
• Wellbeing & protection: Life assurance, pension, enhanced sickness cover
• Training & development: From foundation to advanced levels through brand partner training and best-in-class leadership development.
• Colleague car purchase scheme & servicing discounts
• Cycle-to-work and discounted gym schemes
• Referral scheme up to £1,000

Benefits

Read more about our Employee Benefits - JCT600

Why JCT600?

• We’ve spent over 80 years building a business that values its people and their careers
• We pride ourselves on being rated highly by colleagues for engagement and inclusivity
• Our commitment to your growth is reflected in our “Life at JCT600” philosophy and seven colleague commitments

How to Apply

At JCT600, you’re  always a name, never a number . Ready to drive your career forward?

Click “Apply Now” and upload your CV.

Looking for future roles? Submit your CV directly here and join our talent pool.

Inclusivity & Diversity

As part of our commitment to being an inclusive business, we’re proud to be a Disability Confident employer.

We try our hardest to make JCT600 feel like a home from home for all of our colleagues. To us, that’s a place where we can all feel supported to be our true selves every day and where our workforce represents the wonderful communities we serve.