Assistant Regent Club Manager - Regent Kuala Lumpur (Pre-Opening)

YOUR DAY TO DAY

People

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Support the Regent Club Manager in leading the team, fostering a positive, collaborative environment

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Lead shifts with confidence, assigning tasks, monitoring performance and providing timely, constructive feedback

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Deliver on-the-job coaching and regular training so the team is knowledgeable about service standards, product offerings and guest engagement techniques

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Lead by example, demonstrating a commitment to excellence in guest service and operational efficiency

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Coordinate with Food and Beverage, Housekeeping, Front Office and other departments to ensure seamless integration of Regent Club services with overall hotel operations

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Act as the Regent Club Manager’s deputy, running the Club in their absence

Financial

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Actively promote Regent Club services and amenities to hotel guests, upselling where appropriate to maximise revenue opportunities

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Monitor Regent Club usage and guest feedback to help identify areas for improvement and enhance the value proposition

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Assist in managing inventory and supplies, ensuring adequate stock levels and adherence to budgetary guidelines

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Maintain accurate records of Regent Club operations, including guest preferences, inventory levels and financial transactions

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Support the preparation of reports on key performance indicators such as occupancy, revenue and guest satisfaction scores

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Accurately manage cash and credit card transactions

Guest Experience

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Supervise the daily operations of Regent Club to deliver seamless service and personalised guest experiences

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Welcome guests upon arrival, address their needs promptly and ensure their preferences are met

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Maintain a warm, inviting atmosphere, proactively addressing guest needs with professionalism

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Handle guest enquiries, requests and complaints efficiently, aiming to exceed expectations

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Monitor guest satisfaction levels and help implement strategies to continuously enhance the experience

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Build rapport with guests, act as a brand ambassador, and promote hotel amenities, services and loyalty programmes

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Oversee the setup and presentation of food and beverage offerings, maintaining high standards of quality, hygiene and presentation

Responsible Business

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Conduct regular inspections of Regent Club to ensure cleanliness, safety and compliance with brand standards and regulations

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Follow property-specific procedures for handling emergencies, including evacuations, medical emergencies and natural disasters

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Report work-related incidents or injuries immediately to the Regent Club Manager or Director of Rooms

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Follow company safety and security measures, monitoring daily operations to ensure adherence

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Order and maintain supplies and equipment in a timely, efficient manner, minimising waste and supporting the hotel’s sustainability initiatives

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Maintain procedures for the security of lost and found items in Regent Club areas

Accountabilities

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Reports to the Regent Club Manager

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Supervises Regent Club Hosts and Associates on shift

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Effective leadership of Regent Club’s daily operations in the Manager’s absence

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Consistent delivery of a personalised, high-touch guest experience that reflects Regent’s luxury standards

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Contribution to Regent Club revenue and upselling targets

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Accurate financial record-keeping across Regent Club operations

WHAT WE NEED FROM YOU

To thrive in this role and bring poise and precision to the guest journey, you'll need:

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Proven supervisory or assistant management experience within a luxury hotel or resort, with a strong background in guest service and team leadership

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Exceptional interpersonal and communication skills, with the ability to lead and motivate a team

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Strong problem-solving skills, with the ability to stay composed in high-pressure situations

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High level of organisational skills and attention to detail

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Proficiency in handling financial transactions and reporting

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Fluent English required; other languages an advantage

This position is only open to Malaysian citizens, permanent residents and spouse visa holders with the legal right to work in Malaysia.