Assistant Operations Manager

Assistant Operations Manager at Urbanest Location: Canary Wharf, London Salary: £34,000 per annum plus performance related bonus Hours: 37.5 hours per week. Assistant Operations Manager work 5 days out of 7, between the hours of 7:30am - 8:30pm. Weekends will be required on a rota basis. The role As Assistant Operations Manager, you’ll play a key role in creating a fantastic experience for our residents while keeping day-to-day operations running smoothly. Working alongside the General Manager/Operations Manager, you’ll lead and develop the team, support rota scheduling, drive resident engagement and ensure a seamless check-in and check-out experience throughout the year. You’ll bring energy, organisation and a hands-on approach to continually improve service, performance and operational standards. Key Responsibilities as Assistant Operations Manager: Manage and develop staff, fostering a productive work environment. Assist in executing strategic decisions and improving operational processes. Promote open communication and teamwork, ensuring top-tier service. Handle performance reviews, coaching, and support for team members. Ensure operational tasks like building walks, check-ins/outs, and room inspections are completed effectively. Collaborate with sales and marketing for property tours and viewings. Assist with budgeting and financial management, ensuring cost control without sacrificing service. Analyse operational data to drive improvements and solve challenges. Maintain customer service excellence and ensure compliance with regulations. Identify training needs and support team development. Skills & Experience we're looking for: Strong team leadership and people management. Ability to handle operational challenges and decision-making. Excellent communication and collaboration skills. Commitment to continuous improvement and regulatory compliance. Experience in financial management and cost control. Benefits Great work deserves great benefits. From enhanced family leave, generous pension contributions and life assurance to wellbeing support, half-price gym membership, travel and Cycle to Work loans and Reward Gateway discounts, there’s plenty to enjoy. You’ll also benefit from ongoing training and development, referral rewards, long-service recognition and team events worth looking forward to.