Assistant Operations Manager
Position Overview The Assistant Operations Manager supports the Director of Operations in leading the daily operation of Sttupa Estate and delivering an exceptional, highly personalized guest experience. This is a hands-on leadership position working across Guest Experience, Concierge, Food & Beverage, Housekeeping, and Estate Operations. The Assistant Operations Manager helps lead the team, coordinates daily operations, anticipates guest needs, and ensures the estate consistently operates at Sttupa Estate’s luxury standards. The role requires a hands-on approach and a willingness to step into any area of the operation when needed to achieve excellence. Key Responsibilities Guest Experience & Leadership Support and lead the Estate Ambassador team in delivering warm, personalized, and proactive service. Build relationships with guests, anticipate needs, address concerns, and ensure thoughtful service recovery. Concierge Coordinate personalized Napa Valley experiences, including wineries, dining, transportation, wellness, activities, and special occasions. Maintain strong local partnerships and ensure all arrangements are confirmed and seamlessly communicated. Food & Beverage Support breakfast, beverage, private dining, and culinary experiences in partnership with the Chef. Coordinate guest preferences, dietary needs, menus, timing, and service details while assisting with service when needed. Pre-Arrival & Reservations Review upcoming reservations and ensure guest preferences, special requests, celebrations, transportation, and itineraries are confirmed and communicated. Maintain accurate guest profiles and identify opportunities to personalize the stay and generate additional revenue. Estate Operations Support the Director of Operations in maintaining the estate’s presentation, readiness, and daily operations. Coordinate with Housekeeping, Culinary, Maintenance, and other departments to address issues, monitor supplies, support staffing, and maintain luxury standards. Team & Administrative Support Assist with scheduling, daily briefings, shift handoffs, training, coaching, payroll, reporting, and performance management. Maintain operating procedures and ensure clear communication across departments. Who We Are Sttupa Estate Napa Valley is an intimate private estate overlooking Yountville, created for guests who value privacy, connection, and a deeply personal way of experiencing Napa Valley. With only a handful of suites, Sttupa is intentionally different from a traditional hotel. Our approach is rooted in personalized hospitality, culinary discovery, wellness, and meaningful connection to Napa Valley. We believe luxury is defined not simply by what we provide, but by how thoughtfully we provide it. Our Values At Sttupa Estate, we believe exceptional hospitality is personal, genuine, discreet, thoughtful, and driven by ownership and excellence. We know our guests, anticipate their needs, sweat the details, and take responsibility for creating seamless experiences. We lead with warmth and authenticity, protect the privacy and trust of our guests, and hold ourselves to a standard that consistently goes beyond expectations. Service Standards The Assistant Operations Manager leads by example through anticipation, personalization, warmth, discretion, attention to detail, ownership, and follow-through. The role requires flexibility, accountability, and a willingness to step beyond traditional responsibilities whenever needed to support the team and deliver an exceptional guest experience. Qualifications 3+ years of luxury hospitality, hotel, restaurant, private club, or similar experience. Previous supervisory or management experience. Strong guest relations and concierge skills. Excellent communication and interpersonal skills. Strong organizational and problem-solving abilities. Ability to lead by example and work independently. Professional appearance and demeanor. Flexible schedule, including weekends, holidays, and evenings as business requires. Valid driver’s license and reliable transportation. Ideal Candidate The ideal Assistant Operations Manager is a confident, hands-on hospitality leader who is equally comfortable supporting the team and personally caring for guests. They are warm, polished, proactive, resourceful, and detail-oriented, with a genuine passion for exceptional service. At Sttupa Estate, leadership means being willing to step in wherever needed—from welcoming a guest and arranging a winery experience to serving wine, assisting with a private dinner, or resolving an unexpected issue. The goal is simple: every guest should feel personally known, genuinely cared for, and confident that every detail is being handled. Pay: $75,000.00 - $85,000.00 per year Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-09-01, источник — Indeed.