Assistant Manager Training

About the job

With over 2,400 outlets in 23 countries, Minor Food is one of the largest quick-service and casual dining restaurant chains in the Asia-Pacific region. We dedicate ourselves to diversifying and strengthening our portfolio of brands to increase our company's global presence. With a commitment to delivering customers unexceptional experiences with a 100% satisfaction rate and maximizing stakeholder values, we want to become a global leader in food service and restaurant operations.

Minor Food is seeking a passionate and motivated individual to join our team as a Assistant Training Manager in Indonesia, eager to contribute to the growth of our business as a leading global F&B player.

Job Description

• Operational Training
• Is subject matter expert in operational standards for crew and managers
• Owns and supervises the delivery of all required operational training modules for crew and management
• Makes sure brand SOPs are trained and fully embedded. Uses new techniques and technology (videos, online tools etc) to deliver trainings effectively (preparation method has to be updated)
• Is accountable for quality and accuracy of all training materials
• Works closely with OPS leaders to identify, train and certify “Store Trainers” → Train the Trainers
• Works through Store Trainers to ensure all new joiners complete the compulsory training on time
• Manages brand training calendar/schedule
• Keeps record of trainings and certification for each store
• Deliver management and leadership training program

1. Other trainings

• Prepare report regarding the on going training programs and evaluation to management
• Prepares and cascades professional training materials required during launch of new products (including preparation method) or marketing campaigns
• Trains the Trainers to successfully deliver the training for new products and campaigns
• Supports the OPS team during the launch of special projects (i.g. Speed of Service, Customer Recovery etc). Prepares training modules and oversee their effective delivery (by self or through others)
• Works closely with other functions of Minor Indonesia or Minor Food to ensure all critical company initiatives are supported through effective training tools and processes → e.g Job Appraisal, Talent Development, Internship : works closely with HR
• In collaboration with Operation Team, Store Trainers, Training Specialist and external stakeholders to supervise and develop the training program
• Identifies gaps in knowledge and organizes dedicated upskilling activities when required
• For all mentioned trainings, monitors effectiveness and knowledge of participants, achieving satisfactory test levels
• Supports the delivery of development programs – i.g. soft-skills, communication, presentation skills etc.
• Performed other duties assigned by the Line Manager

Qualifications :

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of experience in training and development, preferably in the F&B industry.
• Strong knowledge of restaurant operations, SOPs, and brand standards.
• Experience in training material development, Train-the-Trainer programs, and training evaluation.
• Excellent communication, presentation, planning, and organizational skills.
• Proficient in Microsoft Office and digital training tools.
• Good command of English.
• Willing to travel to stores as required.

Placement: Setiabudi, Kuningan