Assistant Manager/Senior Executive – Product Operations

Company Description Nagorik is a product and service development company based in Bangladesh. We build digital products in areas like VPN, wallets, edtech, and AI.

With a team of 125 skilled employees, we have served 200+ clients worldwide over the past five years. We work with mobile financial services, telecom companies, enterprises, and startups. Around 3.7M+ people actively use our products or services every month.

Our mission is to grow our product portfolio and help businesses around the world succeed by creating powerful, easy-to-use digital products that improve operations, enhance user experience, and support sustainable growth.

Job Description We are looking for a proactive and organized professional to manage the day-to-day operations of multiple digital products across local MFS providers, telecom operators, and international partners. The role will focus on operational execution, cross-functional coordination, product content and asset management, and ensuring smooth product operations across different markets.

Key Responsibilities

1. Product Operations & Monitoring

-

Manage day-to-day operations across multiple digital products and platforms.

-

Maintain accurate product information, subscription plans, pricing, features, and service details.

-

Monitor product status, track operational issues, and coordinate timely resolution.

-

Maintain product trackers, documentation, implementation schedules, and issue logs.

1. Cross-Functional & Partner Coordination

-

Coordinate with product, development, QA, design, marketing, customer support, and finance teams to execute product requirements.

-

Manage operational communication with local MFS providers, telecom operators, and international partners.

-

Track partner requests, approvals, deliverables, and implementation timelines.

-

Coordinate product launches, updates, testing, and releases.

1. Product Content & Asset Management

-

Manage product content and in-product assets across apps, websites, landing pages, and partner platforms.

-

Coordinate updates to banners, icons, thumbnails, interface content, and other digital assets.

-

Maintain an organized repository of approved assets and ensure product information remains accurate and up to date.

-

Coordinate marketing content and promotional assets when required.

1. Reporting & Process Improvement

-

Prepare regular operational updates covering product status, issues, and blockers.

-

Identify operational gaps and recommend improvements to workflows and processes.

-

Maintain standardized operational checklists and reporting trackers to improve efficiency and accountability.

Qualifications -

Bachelor's degree in Computer Science, Business, Marketing, or a related field.

-

2–4 years of experience in product operations, product management, or digital project coordination.

-

Understanding of digital products, mobile applications, websites, and subscription-based services.

-

Strong coordination, communication, problem-solving, and organizational skills.

-

Experience with MFS, telecom operators, VAS products, or international digital services will be an advantage.

Additional Information What you will get from us

• A competitive salary according to your experience
• Two days weekly holiday
• Two festival bonuses
• Yearly increment based on the performance
• Health Insurance and Wellness Programs
• Complimentary Breakfast, Lunch, and Evening Snacks
• Flexible working hours
• You will be joining a fast-moving and progressive company that prides itself of being at the forefront of software development and security services
• A real chance to grow very rapidly - the team is growing which means that there's plenty of room for personal development
• The possibility to really see an impact and to see how your work affects the end result