Assistant Manager - Operations
# Assistant Manager - Operations **True Fit Gourmet** · Bandra, Mumbai, Maharashtra · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role ASSISTANT MANAGER — CAFE OPERATIONS & GUEST SERVICE Location: Bandra West, Mumbai Department: Cafe Operations Reports To: Cafe Manager Experience: 3–5 years in Cafe / Restaurant / Hospitality Operations KEY RESPONSIBILITIES Support the Cafe Manager in the day-to-day operations of Everhome . Take ownership of the floor and guest experience during assigned shifts. Supervise service staff, captains and front-of-house team during service. Allocate sections, staff positions and daily responsibilities. Conduct pre-shift briefings and communicate daily priorities, specials and operational updates. Monitor service speed, table turns, order accuracy and overall floor efficiency. Ensure all tables and guest areas are maintained to Everhome standards. Handle guest complaints, feedback and service recovery professionally. Coordinate closely with Kitchen, Bar, Service and Cafe Manager to resolve operational issues quickly. Monitor pending and delayed orders and ensure timely resolution. Ensure POS, billing, discounts, voids and complimentary items are handled correctly. Monitor daily opening and closing procedures. Ensure staff attendance, grooming, punctuality and discipline. Track staff performance and flag recurring issues to the Cafe Manager. Ensure SOPs, hygiene and service standards are followed consistently. Monitor stock levels of front-of-house consumables and raise requirements to the Cafe Manager/Purchase team. Support inventory checks, wastage monitoring and operational cost control. Assist with staff training, onboarding and on-floor corrections where required. Coordinate and manage events, private bookings and high-volume service . Ensure the cafe is operationally ready before every shift. Take charge of the cafe in the absence of the Cafe Manager. Prepare and communicate shift handovers and important operational updates. Identify operational problems and proactively resolve them instead of waiting for instructions. Work with the Cafe Manager on improving sales, service efficiency, guest satisfaction and team performance . Ensure Everhome's service, cleanliness and hospitality standards are maintained consistently across every shift. CANDIDATE REQUIREMENTS 3–5 years of experience in cafe, restaurant or hospitality operations. Previous supervisory / captain / assistant manager experience preferred. Strong floor management and people-management skills. Good communication and guest-handling skills. Strong understanding of restaurant/cafe service operations. POS knowledge required; Petpooja experience is an advantage. Comfortable handling busy services and high-volume operations. Good command of English and Hindi. Presentable, energetic and highly organised. Strong sense of ownership, discipline and accountability. Willing to work shifts, weekends, public holidays and events. THE PERSON WE ARE LOOKING FOR Someone who can run the floor without being babysat . They should be hands-on, alert, decisive and comfortable managing people, guests and problems simultaneously — while keeping the Cafe Manager informed and supported. Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Food provided Work Location: In person
Наблюдалась 2026-09-23, впервые 2026-09-23, источник — Indeed.