Assistant Manager- Hard Services

Job Summary:

We are seeking an experienced and technically competent Assistant Manager – Hard Services with a strong engineering background and proven experience within the Facilities Management industry , particularly in infrastructure and technically complex FM environments .

The successful candidate will support the management of day-to-day hard services operations, ensuring infrastructure assets and engineering systems are maintained to high standards of reliability, safety, compliance, and operational performance .

The role requires a hands-on, resilient, and delivery-focused professional who can work effectively under pressure, independently manage operational and technical challenges, and confidently engage with clients, Abu Dhabi authorities, consultants, contractors, and internal teams .

Key Responsibilities:

Hard Services & Infrastructure Management

• Support the delivery and management of hard FM services across the project.
• Oversee the operation and maintenance of electrical, mechanical, HVAC, plumbing, drainage, civil, fire & life safety, utilities, and associated infrastructure systems .
• Coordinate preventive, predictive, and corrective maintenance activities to ensure maximum asset reliability and availability.
• Conduct regular site inspections and technical audits to identify defects, operational risks, recurring failures, and areas requiring improvement.
• Monitor infrastructure assets including utility networks, drainage systems, pumping systems, external lighting, electrical distribution, and other project-specific assets.
• Ensure breakdowns and critical technical issues are responded to promptly and resolved within agreed SLA/KPI requirements.
• Support asset condition assessments, lifecycle planning, major repairs, refurbishment, and infrastructure improvement works.

Client & Stakeholder Management

• Act as a key point of contact for the client on technical and operational matters.
• Attend client meetings, technical reviews, site inspections, audits, and progress meetings.
• Communicate confidently with clients regarding technical issues, maintenance status, risks, delays, corrective actions, and recovery plans.
• Maintain strong working relationships with consultants, contractors, subcontractors, and other project stakeholders.
• Handle technical escalations professionally and ensure actions are followed through to closure.
• Maintain a strong service-oriented approach while protecting the company's contractual and operational interests.

Contractor & Team Management

• Supervise engineers, supervisors, technicians, and specialist subcontractors.
• Ensure appropriate manpower, tools, equipment, materials, and spare parts are available to support operational requirements.
• Monitor contractor performance against scope, SLA, KPI, quality, safety, and response-time requirements .
• Review contractor method statements, risk assessments, technical submissions, work permits, and maintenance documentation.
• Challenge underperformance and ensure contractors implement corrective actions.
• Coordinate technical activities between internal engineering teams and external service providers.
• Ensure technicians and supervisors maintain appropriate technical and safety standards.

Maintenance & Technical Deliverables

• Review and monitor PPM schedules, reactive maintenance, corrective maintenance, work orders, outstanding defects, and technical action trackers .
• Ensure maintenance activities are properly documented within the CAFM/CMMS system.
• Review technical reports, quotations, BOQs, drawings, method statements, and material submissions.
• Ensure reported defects are investigated thoroughly rather than repeatedly addressed through temporary corrective measures.
• Support root-cause analysis for recurring technical and infrastructure failures.
• Maintain complete technical records including asset history, inspection reports, testing records, certificates, and maintenance documentation.
• Closely monitor outstanding actions to ensure timely closure.

Qualifications & Experience:

• Bachelor's Degree or Diploma in Mechanical, Electrical, Civil Engineering, or a related Engineering discipline.
• Minimum 7–10 years of relevant engineering/FM experience , preferably within the UAE or GCC.
• At least 2–3 years in a supervisory or assistant management role within Hard Services / Technical FM.
• Strong infrastructure experience is essential.
• Current or recent experience within the Facilities Management industry is strongly preferred.
• Experience in large-scale infrastructure, public realm, utilities, communities, transportation, mixed-use developments, or complex outdoor FM projects would be highly advantageous.
• Strong understanding of MEP systems, utilities, civil infrastructure, PPM, reactive maintenance, and asset lifecycle management.
• Experience dealing directly with clients, consultants, authorities, and subcontractors .
• Good understanding of CAFM/CMMS, SLA/KPI management, HSE requirements, permit-to-work systems, and technical reporting .
• UAE driving licence would be advantageous.
• IOSH, NEBOSH, or relevant technical/FM certifications would be an advantage.