Assistant Manager

Job Description

Job Title: Assistant Manager

Department: Fitness

Responsible to: General Manager Responsible for: General Management

Salary: 22k a Year

Working Hours: 28 hours per week (14 in office 14 on reception)

Purpose of position: To ensure your members have the best experience possible, therefore retaining our members for longer and generating maximum income for the business. To ensure that new members are generated and the club is safe, clean and well presented at all times whilst following health and safety procedures.

Qualifications Required

▪ First Aid at Work Qualified

Skills Required

▪ Excellent communication skills

▪ Experience of managing a strong and passionate team

▪ Experience of understanding customer needs with a high level of customer service

▪ The ability to train and motivate a team to achieve their goals.

▪ To be able to run and maintain, processes and systems effectively.

▪ An understanding of Management Accounts

Duties & Responsibilities:

1. Management

▪ Develop, manage and lead a reception team with your Manager. Ensure that they stay focused and deliver outstanding customer service as well as up sell to help support secondary income.

▪ Help manage a team of freelance Personal Trainers. Ensure that they stay within brand standards and also offer outstanding customer service.

▪ Ensure that the cleaning contractors follow the set check sheets set by Fitness4Less. Report anything to cleaners if and when needed.

▪ Manage the H&S of the club. Ensure that all H&S check sheets are completed and recorded.

▪ Help manage the part time onsite Maintenance Person, to ensure the club is presentable at all time and any issues are resolved or have a plan to be resolved.

▪ Liaise with team to ensure we providing great customer service and keeping club tidy and safe

1. Financial Awareness

▪ Drive income and deliver all aspects the clubs income budget.

▪ Highlight any cost saving measure that can be made and stay within the budgeted boundaries at all times

1. Personal Presentation & Attitude

▪ A ‘Can Do’ attitude when it comes to resolving club issues and hitting financial targets.

▪ Personally well presented and to wear the branded Fitness4Less uniform as per brand standards.

▪ Always have the clubs interest at heart.

1. Standards / operations focused (including health and safety)

▪ You must adhere to the Company Health and Safety Policy statement and manual. A summary of this will be given to you upon joining in your induction pack.

▪ Review and adhere to the clubs Risk Assessments

▪ Manage the clubs equipment and studio check sheets to ensure the club is safe and secure.

▪ Cover the reception team during their breaks or as and when needed.

1. Sales & Marketing

▪ Work with the general manager to develop and input ideas for the marketing plan per club.

▪ Weekly meetings with the general manager on how to improve and deliver the clubs income budget and highlight any cost savings measures.

▪ Take responsibility for the monthly new member target.

1. General

▪ The Company reserves the right to amend this document at any time and you will accordingly be given an updated version.

▪ As a member of the team at Fitness4Less, you may be requested by the Club’s General manager from time to time to carry out duties other than those detailed above.

▪ Create and manage a google drive folder/file with weekly check lists and stock levels

▪ Organize services for all that is required within the facility

1. Health & Safety

· Risk Assessments

· Manual Handling Training

· Oversee daily check sheets are completed

· Fire alarm tests

· Health and safety folders are up to date

· Organise training for staff and train staff when needed

· Ensure contractors have health and safety info and we have relevant documents

· Ensure class instructors and personal trainers have dated insurance and required certificates as well as risk assessments

Pay: £22,000.00 per year

Benefits:

• Company events
• Company pension
• Gym membership

Work Location: In person