Assistant L&D & Talent Acquisition Manager

Chedi HospitalityDoha

JOB DESCRIPTION

Position: Assistant Manager – Learning & Development and Talent Acquisition

A. Job Qualifications

University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management, or a related field.

Previous experience in Learning & Development, Human Resources, Talent Acquisition, or hotel operations, preferably within the hospitality industry.

Good understanding of training needs analysis, training coordination, employee development, and recruitment processes.

Knowledge of luxury hospitality service standards, including Forbes Travel Guide and LQA standards, is an advantage.

Strong communication, presentation, interpersonal, and organizational skills.

Ability to conduct engaging training sessions and facilitate group discussions, practical demonstrations, and role-playing activities.

Proficiency in Microsoft Office applications and familiarity with learning management and recruitment systems.

Ability to maintain confidentiality, manage multiple priorities, and build professional relationships with employees and management.

B. Key Areas of Responsibility

Operational

Learning & Development

Assist the Human Resources Manager in identifying training and development needs across all hotel departments.

Prepare, coordinate, implement, and monitor the hotel's Annual Training Plan and Monthly Training Calendar.

Monitor departmental skills training to ensure compliance with the standards outlined in the Departmental Operations Manuals.

Ensure that an appropriate number of Departmental Trainers are identified, trained, and actively conducting an average of 3 to 5 skills training sessions per month.

Monitor and coordinate departmental training activities to ensure that each employee receives a minimum of 3 hours of skills training per month.

Maximize the effectiveness of Departmental Trainers through regular follow-up, performance monitoring, coaching, and recognition.

Plan, organize, conduct, and evaluate general, core, supervisory, and management development training programs.

Coordinate and facilitate employee orientation, Forbes Travel Guide training, LQA training, hygiene training, health and safety training, fire safety training, and computer training, as required.

Design and deliver engaging training sessions using classroom instruction, practical demonstrations, group discussions, simulations, role-playing, and other appropriate learning methods.

Develop, review, and update training materials, presentations, assessments, and learning resources to ensure their relevance and effectiveness.

Implement and monitor company training initiatives, including e-learning programs and other digital learning platforms.

Monitor compliance with brand standards and identify opportunities to improve service quality and the overall guest experience.

Promote and maintain a strong learning and development culture throughout the hotel.

Stay informed of emerging training methodologies, hospitality trends, and learning technologies, recommending relevant improvements to the Human Resources Manager.

Support the communication of Employee Engagement Survey results and follow up on the implementation of relevant departmental action plans.

Monitor employee grooming and presentation standards and coordinate with departmental leaders to ensure compliance with hotel requirements.

Maintain accurate training attendance records, training reports, evaluations, and employee development documentation.

Talent Acquisition

Coordinate the hotel's recruitment and selection activities in collaboration with the Human Resources Manager and respective Heads of Department.

Support the recruitment process, including vacancy coordination, CV screening, candidate shortlisting, interview arrangements, and HR interviews.

Liaise with departmental leaders to understand manpower requirements and identify suitable candidates.

Coordinate recruitment activities with local and international recruitment agencies, educational institutions, and other relevant partners.

Establish and maintain professional relationships with hospitality schools, colleges, and universities to support internship and graduate recruitment initiatives.

Coordinate internship recruitment, placement, and onboarding arrangements in collaboration with the relevant departments.

Maintain accurate recruitment trackers, candidate records, and recruitment-related documentation.

Support employee onboarding and ensure that new joiners receive the necessary orientation and introduction to hotel standards, policies, and procedures.

Provide general administrative and operational support to the Human Resources Department and assist with other HR projects as required.

Customer Service

Support the hotel's commitment to service excellence by developing and delivering training programs that enhance guest satisfaction and service consistency.

Promote personalized, anticipatory, and professional guest service through practical training and coaching.

Ensure that employees understand and consistently demonstrate the hotel's service standards and brand values.

Provide professional, courteous, and supportive service to employees, departmental leaders, candidates, and visitors.

Respond promptly and effectively to internal training and recruitment requests, ensuring clear communication and appropriate follow-up.

Work closely with departmental leaders to identify service gaps and implement relevant training initiatives.

Financial

Assist the Human Resources Manager in preparing, implementing, and monitoring the hotel's annual training budget.

Ensure that training activities and related expenditures remain within the approved departmental budget.

Identify cost-effective training solutions while maintaining the quality and effectiveness of learning initiatives.

Coordinate external training providers and monitor associated costs, approvals, and documentation.

Ensure that all training-related expenses are properly authorized and recorded in accordance with hotel financial policies and procedures.

Maintain accurate records of training expenditures and provide relevant reports when required.

Personnel

Ensure that all employees are treated fairly and consistently in accordance with their terms and conditions of employment, applicable legislation, and hotel policies and procedures.

Support the recruitment and selection process by providing effective and timely recruitment solutions to departmental leaders.

Coordinate employee development initiatives, including supervisory development, leadership training, succession planning, coaching, and mentoring programs.

Assist in identifying high-potential employees and development opportunities in collaboration with the Human Resources Manager and departmental leaders.

Oversee the coordination and administration of employee training and development activities across the hotel.

Support the training and development of Human Resources team members to enhance departmental efficiency and effectiveness.

Maintain positive and professional relationships with employees at all levels, taking an active interest in their welfare, safety, performance, and professional development.

Reinforce employee attendance, grooming, uniform, name tag, personal appearance, and hygiene standards in coordination with departmental leaders.

Support the implementation of the company's People Brand and employee engagement initiatives across all departments.

Provide employees with appropriate career guidance and development support within the scope of the position.

Administration & Internal Communication

Assist the Human Resources Manager in preparing, updating, and communicating employee-related materials, including the Employee Handbook, monthly HR activity schedules, internal announcements, and employee notice boards.

Ensure that hotel rules, regulations, policies, and procedures are effectively communicated to employees.

Promote the hotel's core values, guiding principles, and expected behavioral standards through training and internal communication.

Coordinate employee engagement activities, interdepartmental events, recognition programs, and employee award presentations.

Ensure that employees receive regular updates on hotel product knowledge, promotions, operational changes, and relevant policies.

Promote the value and importance of training by communicating its impact on employee performance, guest satisfaction, and operational efficiency.

Prepare and share training reports, participation summaries, and outcomes of learning and development initiatives with relevant stakeholders.

Maintain organized and accurate records of training activities, employee development plans, recruitment processes, and other HR documentation.

Ensure the confidentiality and appropriate handling of employee records, candidate information, and other sensitive HR documents.

Other Duties

Maintain strong professional relationships with external training providers, recruitment agencies, hospitality institutions, universities, business partners, and relevant industry representatives.

Demonstrate a thorough understanding of the Employee Handbook and comply with all hotel rules, regulations, policies, and procedures.

Adhere to all hotel requirements relating to fire safety, hygiene, occupational health, safety, and security.

Represent the hotel professionally and demonstrate responsible conduct at all times.

Maintain positive working relationships with guests, colleagues, departmental leaders, and external partners.

Handle employee, candidate, and guest enquiries courteously and efficiently, escalating concerns when necessary.

Actively support employee welfare, safety, development, and well-being through appropriate guidance and professional communication.

Attend departmental meetings, training sessions, briefings, and other activities as required.

Report for duty punctually and maintain the required standards of uniform, grooming, personal appearance, and hygiene.

Maintain a clean, organized, and professional working environment.

Exercise discretion and maintain strict confidentiality regarding employee information, recruitment matters, management discussions, and other sensitive hotel information.

Carry out any other reasonable duties and responsibilities assigned by the Human Resources Manager or hotel management.

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