Assistant IT Manager - Six Senses Milan (New Hotel Opening)

As Assistant IT Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel/resort.

Duties and Responsibilities

As Assistant IT Manager, I will ensure the efficient operation of the IT department, delivering exceptional products and services in accordance with Six Senses brand operating standards, operational requirements and budgetary guidelines.

My duties and responsibilities will include:

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Manage and maintain the hotel's IT infrastructure, including computer networks, hardware, software, operating systems, applications and telecommunications systems. Diagnose and troubleshoot technical issues, replace defective components, perform regular data backups and support disaster recovery procedures to ensure business continuity.

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Monitor network performance, system functionality and security, ensuring the proper configuration, testing and maintenance of IT infrastructure. Identify opportunities for improvement, recommend appropriate solutions and implement network security measures, access controls and data protection protocols.

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Provide technical assistance and guidance to Hosts across all departments, ensuring timely resolution of IT-related issues and maintaining a high level of internal customer service. Work closely with department leaders to understand operational needs and deliver effective technology solutions.

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Continuously assess and contribute to the rejuvenation of the guest room experience, ensuring that IT services, telecommunications systems and technology products remain relevant and aligned with Six Senses wellness, sustainability and guest experience standards.

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Maintain IT documentation, inventories, software licences, maintenance records, supplier agreements, reporting systems and operational procedures, ensuring compliance with local legislation, data protection requirements, cybersecurity standards and hotel policies.

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Monitor departmental expenses, manage IT resources responsibly and identify opportunities to improve operational efficiency and cost control. Keep abreast of industry trends, emerging technologies and best practices to continuously enhance the hotel's IT offering.

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Ensure that all IT activities are carried out in accordance with hotel policies, security and safety protocols, and applicable statutory requirements. Promote responsible technology practices, including energy-efficient equipment, sustainable procurement and the appropriate disposal and recycling of electronic waste.

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Perform any additional duties as required by the Cluster Director of Finance or Cluster General Manager.

Qualifications

To execute the position of Assistant IT Manager, I must have the required qualifications, technical skills and experience in a similar role, preferably within luxury hotels, with proven results, and include the following:

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Possess a Bachelor's degree in Computer Science, Information Technology, Information Systems or a relevant field of expertise, and at least two years of experience in an IT operational role. Previous experience in a similar position within a luxury hotel environment is preferred. An equivalent combination of education, technical training and professional experience may also be considered.

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Demonstrate strong technical knowledge of IT infrastructure, computer networks, hardware, software, operating systems, telecommunications systems and cybersecurity practices.

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Possess excellent troubleshooting, analytical and problem-solving skills, with the ability to manage multiple priorities and respond effectively to operational requirements.

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Have good organizational and communication skills, with the ability to provide technical support and collaborate effectively with colleagues across all departments.

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Demonstrate a proactive, service-oriented attitude, attention to detail and the ability to work independently as well as part of a team.

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Fluent in English; knowledge of Italian is essential for the Milan position. Additional languages are considered an advantage.

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Possess a valid right to work in Italy, with the relevant visa or work permit where applicable.

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Hold any additional professional certifications or qualifications required by applicable Italian legislation, where relevant.

The above is intended to provide an overview of the role and responsibilities for an Assistant IT Manager at Six Senses Milan. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.