Assistant General Manager

Job Summary

As the Assistant General Manager (AGM) , you will support the General Manager in overseeing all aspects of restaurant operations to ensure exceptional guest experiences, efficient performance, and a positive team culture. You will help lead and develop staff, manage daily operations, and contribute to achieving financial and service excellence. This role requires a dynamic, hands-on leader who thrives in a fast-paced environment and is passionate about hospitality and team success.

Key Responsibilities

- Assist the General Manager in overseeing daily restaurant operations and ensuring smooth, efficient service. - Lead, coach, and motivate team members to deliver exceptional customer service and maintain brand standards. - Support the development and implementation of operational strategies to improve efficiency and profitability. - Help manage budgets, monitor financial performance, and control costs to meet revenue goals. - Ensure compliance with all health, safety, and licensing regulations. - Handle guest feedback and resolve complaints promptly and professionally. - Maintain high standards of cleanliness, follow and enforce company’s policy, organization, and presentation throughout the restaurant. - Oversee inventory control, ordering, and supplier relationships. - Assist with staff scheduling, training, and performance evaluations. - Collaborate closely with kitchen and bar teams to ensure quality and consistency in food and beverage service. - Support marketing and promotional initiatives to increase restaurant visibility and drive sales. - Act as the General Manager’s delegate in their absence, ensuring all operations continue seamlessly.

Requirements

- Previous experience as an Assistant General Manager , Restaurant Manager , or similar leadership role within hospitality. - Strong leadership, communication, and problem-solving skills. - Proven ability to manage operations, lead teams, and support business growth. - Excellent customer service and interpersonal skills. - Strong understanding of restaurant financials, including budgeting and cost control. - Ability to perform under pressure in a high-volume, fast-paced setting. - Thorough knowledge of food safety and workplace health regulations. - Flexible availability, including evenings, weekends, and holidays. - Proficiency with POS systems and restaurant management software is an asset.

Benefits

- Staff discounts on food and beverages. - Opportunities for career growth and advancement to General Manager level. - Supportive and team-oriented work environment. - Ongoing training and professional development.

INDMANAGE