Assistant Executive Director - Independent Living

Join Our Team at Vitality Living as an Assistant Executive Director - Independent Living!

At Vitality Living, we are more than just a place of work; we are a vibrant community dedicated to creating meaningful experiences for our residents, families, and team members. At Vitality, everyone is not only encouraged to be themselves but celebrated for it! Join us today and bring your individuality along!

Position Overview:

The Assistant Executive Director partners closely with the Executive Director to lead the daily operations of the community, ensuring an exceptional hospitality experience for residents, families, visitors, and team members. This position plays an important leadership role in establishing a welcoming, service-oriented culture while maintaining high standards of operational excellence.

The Assistant Executive Director provides direct leadership and oversight to key operational departments, including Dining Services, Programming, and Concierge Services. This individual is responsible for developing strong department leaders, promoting teamwork and accountability, supporting financial performance, and ensuring that all areas of the community operate efficiently and consistently with Vitality Living's values and service expectations.

The ideal candidate is a hands-on, visible leader with a passion for hospitality, a commitment to service excellence, and the ability to inspire others to deliver an outstanding resident experience.

Assistant Executive Director Responsibilities:

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Operational Leadership: Provide day-to-day leadership and oversight of assigned departments, including Business Office, Dining Services, Programming, and Concierge Services, ensuring consistent service delivery and operational excellence.

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Hospitality and Resident Experience: Establish and maintain a welcoming, hospitality-driven environment where residents and families feel valued, respected, and at home. Promote a culture of service excellence throughout the community.

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Team Development and Leadership: Recruit, hire, train, coach, and develop department leaders and team members. Establish clear expectations, promote accountability, recognize outstanding performance, and foster a positive team environment.

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Departmental Performance: Regularly evaluate departmental operations, identify opportunities for improvement, establish performance expectations, and ensure departments are meeting community standards and organizational goals.

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Dining and Culinary Excellence: Partner with Dining Services leadership to ensure an exceptional dining experience, including food quality, service standards, presentation, hospitality, and resident satisfaction.

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Community Engagement and Programming: Support the development and execution of engaging resident programs, activities, special events, and community celebrations that promote connection, participation, and an active lifestyle.

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Resident and Family Relations: Build strong relationships with residents and families, respond to concerns in a timely and professional manner, and ensure issues are addressed with a hospitality-first approach.

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Sales and Community Growth: Partner with the Executive Director and Sales team to support community tours, resident engagement, move-in experiences, lease signings, and initiatives that promote occupancy and retention.

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Employee Relations and People Development: Partner with People & Culture to support recruiting, onboarding, orientation, employee engagement, retention, training, and performance management.

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Leadership Presence: Participate in the Leader on Duty rotation, maintain a visible presence throughout the community, support operational needs, and serve as a resource for residents, families, and team members.

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Safety and Regulatory Support: Promote a safe, well-maintained environment and ensure assigned departments follow applicable policies, procedures, and regulatory requirements

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Community Culture and Teamwork: Lead by example and promote Vitality Living's values in all interactions and decisions.

Join Us Today If You Meet the Following Requirements:

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High school diploma or GED required; associate or bachelor's degree in Hospitality, Business Administration, Management, or a related field preferred.

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Minimum of 2–3 years of progressive leadership experience in hospitality, hotel management, restaurant operations, senior living, or a related customer-service-focused industry.

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Demonstrated ability to lead multiple departments, develop team members, and achieve operational results.

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Strong understanding of hospitality standards, customer service, employee engagement, and operational management.

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Experience with budget oversight, labor management, payroll, and basic financial reporting.

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Excellent organizational, communication, problem-solving, and decision-making skills.

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Ability to manage multiple priorities, adapt to changing operational needs, and maintain a positive and professional demeanor.

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A genuine passion for working with older adults and creating an environment where residents, families, and team members feel welcomed and valued.

Some of Our Benefits Include:

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Medical, Dental, and Vision Insurance

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401(k)

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Generous PTO Plan

Job Details:

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Full-time, salaried/exempt position.