ASSISTANT, CREDIT ADMIN

ORGANIZATION AND MANAGEMENT

Bill Collection & Verification

• Collect bills from MCO ( Managed Care Organisation ) and verify the total number of bills received and pending.
• Ensure all debtor codes and final bills are accurately tallied with the Guarantee Letter (GL).
• Update GL numbers as required.

Document Handling & Filing

• Reprint received bills when necessary.
• Scan bills, GL (Guarantee Letter) documents, and other required reports; save them systematically in the file server.
• Arrange and store physical bills every 3 months for proper archival.

Bill Submission & Tracking

• Submit bills either in hardcopy or through the company’s designated portal according to internal guidelines.
• Record and track courier tracking numbers and input them later into the STD HITS system.
• Monitor and ensure timely and standard-compliant bill submission to insurance companies as per management requirements.

Reporting

• Generate and submit weekly reports on bill submission status and progress.

Insurance Liaison

• Check the insurance portal regularly for updates and changes.
• Monitor emails for any requirements or instructions from insurance companies.
• Appeal unprocessed or rejected insurance claims and ensure timely follow-up.

Customer Service & Communication

• Attend to inquiries from corporate clients and insurance companies promptly and professionally