Assistant Bar Manager - Lennon's
General Information Country/Region Thailand Province/City Bangkok Hiring Entity Rosewood Bangkok Department Food & Beverage - Services Job Type Full-time Permanent Job Description THE IMPACT OF THIS ROLE The Assistant Bar Manager supports the daily operation of the bar by delivering exceptional guest experiences, maintaining service standards, and leading the team during daily operations. This role contributes to guest satisfaction, revenue generation, operational excellence, and the achievement of departmental objectives. KEY RESPONSIBILITIES Guest Service Ensure exceptional guest experiences and maintain high service standards at all times. Welcome guests, build relationships with regular guests, and promote a positive bar experience. Monitor guest satisfaction and handle guest feedback, requests, and complaints professionally. Support associates during service and ensure effective allocation of responsibilities across the bar. Lead by example and uphold Rosewood brand values and service standards. Ensure smooth coordination between bar, service, and kitchen teams. Drive guest loyalty through personalized service and proactive guest engagement. Ensure responsible alcohol service practices are followed at all times. Operational Duties Support the Bar Manager in overseeing daily bar operations and maintaining adequate supplies and equipment. Supervise bar operations and service standards to ensure exceptional guest satisfaction. Support staff scheduling, shift operations, and effective allocation of duties. Ensure cleanliness, organization, and readiness of the bar, service stations, and storage areas. Lead daily briefings and support the training and development of associates. Promote beverage knowledge, upselling techniques, and sales initiatives to achieve revenue objectives. Assist in planning and executing promotions, special events, and marketing activities. Monitor operational performance, inventory levels, and cost control measures. Support budget management and achievement of financial targets. Coach associates, provide performance feedback, and assist with performance reviews. Handle associate concerns and support conflict resolution in line with company policies. Address guest inquiries, complaints, and special requests promptly and professionally. Foster teamwork and maintain positive working relationships across departments. Ensure compliance with responsible alcohol service, food safety, and operational standards. Support departmental objectives and contribute to the overall success of the bar and Food & Beverage Division. Quality & Compliance Monitor service quality and guest satisfaction, ensuring prompt resolution of guest concerns and service issues. Support cost-control initiatives by minimizing waste and promoting efficient use of resources. Ensure compliance with hygiene, food safety, responsible alcohol service, SOPs, LQA standards, and Rosewood brand expectations. Maintain and enforce grooming, personal hygiene, and uniform standards among associates. Ensure proper handling, storage, and maintenance of bar equipment, glassware, and supplies to minimize loss and breakage. Adhere to workplace health and safety requirements and promptly report hazards, incidents, and accidents. Support inventory control, stocktaking activities, and operational compliance initiatives. Coach associates on service, quality, safety, and compliance standards. Promote continuous improvement, operational excellence, and Rosewood service culture. CRITICAL SKILLS & QUALIFICATIONS Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred. Minimum 3-5 years of experience in bar operations, including supervisory or leadership responsibilities. Strong knowledge of beverage operations, cocktail preparation, service standards, and guest experience management. Proven ability to lead, motivate, and develop high-performing teams. Strong customer service, communication, and interpersonal skills. Knowledge of POS systems, inventory management, and Microsoft Office applications. Good financial acumen with experience in cost control, budgeting, and achieving revenue targets. Strong organizational, problem-solving, and decision-making skills. Good command of spoken and written Thai and English; additional language skills are an advantage. Detail-oriented, proactive, and able to perform effectively in a fast-paced environment. Knowledge of food safety, hygiene, workplace health and safety, and responsible alcohol service standards. Passion for delivering exceptional guest experiences and driving operational excellence. About Us Rosewood Bangkok, a striking new landmark for the capital, is an ultra-luxury hotel situated within an enclave of embassies and sleek new office towers, surrounded by Thai fashion designer boutiques and is just steps from Central Embassy, the capital’s most luxurious upscale shopping mall. Rosewood’s A Sense of Place® philosophy is exuberantly expressed with a design that honors rich Thai culture while celebrating the cutting-edge creativity and contemporary design ethos of the dynamic capital. The silhouette of the 30-storey standalone property is a dramatic addition to the Bangkok skyline. Two graceful, connected structures have been masterfully combined to create a new icon for the capital. The building’s form is inspired by the wai - the charming Thai gesture of hands pressed together in greeting – and is itself an expression of the Thai capital’s growing influence as a design, fashion and creative hub in the region.
Наблюдалась 2026-09-15, впервые 2026-09-13, источник — Indeed.