Arena Operational Manager

Job purpose:

Ensure the planning and delivery of Events and Catering & Hospitality services, legal compliances and H&S of the Arena at Stadium MK.

This is an operational job after sales have brought the client and details together.

Role Competencies

Planning Timescales

• Ensure each event is planned and delivered beyond the guests expectations and in line with company standards and function sheets within the Arena at Stadium MK.
• To rota in accordance with Arena Events and all further F&B operations throughout the Stadium.
• To work in accordance with MK B&B planning throughout the Stadium when The Arena does not have an event.
• To ensure awareness of all large events and are aware of the timings, operational plans and impact on the day-to-day business.
• Plan, direct and coordinate the service delivery of arena events to meet and exceed guest expectations, assist other Heads of Departments to complete their plans.
• Hold regular briefings and communication meetings with their team.
• Be accountable of Department`s staffing in its entirety and in line with budgeted revenue and the business needs.
• Have experience in managing events up to 4000.

Decision Making

• To be capable of thinking outside of the box when making decisions and identifying the root cause.
• Must demonstrate exceptional attention to detail, a guest-first approach and a real passion for great service delivery.
• Work with other stakeholders within the group to control payroll costs and reduce agency costs as a business.
• Ensure all company policy and procedure, health & safety, hygiene, licensing handbook and standards are adhered to.
• To empower the Leadership Team to be able to handle and resolve all positive and negative guest feedback.

Impact & Influence

• Develop professional relationships with key guests to better understand their needs.
• Create the sense of one team.
• Be highly visible and accessible to both the team and guest and be innovative in your approach to create and drive new strategies.
• Maintain and improve the high standards of service and health and safety practices.
• Be confident, organised and maintain a positive management approach.
• Challenge and work with peers where needed for the greater good of the business.

Skill Level

• To be a seasoned professional within own areas and be able to coordinate and integrate within the group.
• Can work autonomously or part of a team, always maintaining compliance.
• Show a high level of Operational Management knowledge of all departments.
• Must demonstrate leadership skills of large teams.

Communication

• Communicate, and uphold all policies and procedures.
• Ensure effective communication across the department to both the teams and the guest.
• Effectively communicate with clarity and purpose the business needs to the team.
• Demonstrate strong communication skills to achieve objectives and influence peers.
• Communicate with other HOD`s to ensure the delivery of the business needs within the Stadium and Hotel.
• Demonstrate strong communication skills with external customers, guests, and businesses.

Budget Management

• To lead the Arena team effectively to enhance revenue and other financial targets whilst ensuring service standards are achieved.
• Monitor and report variances against budget and control labour costs and other expenses.
• Optimise revenue to exceed/achieve budget for the operations of the Arena and all MK B&B Catering & Hospitality services.
• Ensure all purchasing and procurement guidelines are followed and adhered to.

Lead & Develop

• To ensure the PDR process fully implemented within their department with succession plans in place.
• To effectively manage and motivate teams to achieve high levels of performance and results.
• Manage and develop the team to ensure career progression and effective succession planning within the arena and company.
• Motivate, encourage, support and be inspirational in your approach to coaching teams.
• Must have excellent people skills and the ability to lead large teams.
• Deliver a one team approach to ensure continuous success of the company.

Operating Parameters

• Review guest and team feedback and implement strategies for continuous improvement.
• To improve operational processes and best practices.
• Works in unison with all Managers to deliver the overall objectives and strategy.
• Full accountability of service delivery.
• Accountability of the Health & Safety of all employees.
• Follow and execute any reasonable request from your line manager.

Essential Job Criteria

• Minimum 3 years’ experience at Manager level.
• Personal License
• Experience of events up to or above 4000 customers.
• High levels of energy with the ability to inspire all those around.
• Strong leadership skills to effectively manage and motivate the team to achieve high level of performance and exceed targets.
• Accountable and resilient.
• Ability to work under pressure.
• Excellent communication and organisational skills.

Desirable Job Criteria

• Previous experience in the same or similar role
• Experience of live music Events of 4000, large dinners of 1200 and live televised sporting events of 2500.
• Fork Lift Truck License

Pay: £40,000.00-£42,000.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• On-site parking

Work Location: In person