Area Supervisor

Job Summary

The Area Supervisor is responsible for overseeing the daily operations and overall performance of assigned Hooray Chicken branches. The role ensures compliance with company policies, food safety standards, service quality, sales targets, and operational procedures. The Area Supervisor provides leadership and guidance to branch personnel, monitors branch performance, and implements strategies to improve productivity, customer satisfaction, and profitability.

Key Responsibilities

• Supervise and monitor the daily operations of assigned branches to ensure compliance with company standards and procedures.
• Conduct regular branch visits and operational inspections to assess cleanliness, food safety, product quality, customer service, and staff performance.
• Monitor branch sales, expenses, inventory levels, food costs, and product wastage.
• Ensure proper implementation of company policies, standard operating procedures (SOPs), and food safety guidelines.
• Guide, coach, and evaluate Branch Supervisors, Team Leaders, and Team Members to improve operational performance.
• Monitor employee attendance, scheduling, manpower requirements, and staffing concerns.
• Assist in recruitment, onboarding, training, and performance evaluation of branch personnel.
• Investigate operational issues, customer complaints, and policy violations, and recommend appropriate corrective actions.
• Ensure accurate and timely submission of branch reports, inventory records, sales reports, and other required documentation.
• Coordinate with the Head Office and other departments regarding operational requirements and branch concerns.
• Develop and implement action plans to address underperforming branches and achieve operational targets.
• Ensure that all branches maintain proper equipment, store facilities, sanitation, and workplace safety.
• Perform other duties and responsibilities as assigned by management.

Qualifications

• College graduate in Business Administration, Hospitality Management, Operations Management, or a related field is preferred.
• At least 2 years of experience in restaurant operations, food service, retail, or a similar supervisory role is preferred.
• Experience handling multiple branches or supervising a team is an advantage.
• Strong leadership, communication, problem-solving, and decision-making skills.
• Knowledge of food safety, inventory control, sales monitoring, and customer service standards.
• Proficient in preparing operational reports and using basic computer applications.
• Willing to travel between assigned branches and work flexible schedules, including weekends and holidays when required.
• Must be hardworking, organized, accountable, and results-oriented.

Key Competencies

• Leadership and Team Management
• Multi-Branch Operations
• Sales and Cost Control
• Inventory and Waste Management
• Food Safety and Quality Assurance
• Performance Monitoring and Reporting
• Problem-Solving and Decision-Making

Performance Indicators

• Achievement of branch sales and operational targets
• Compliance with food safety and company SOPs
• Inventory accuracy and reduction of product wastage
• Customer satisfaction and service quality
• Employee attendance, productivity, and retention
• Timeliness and accuracy of operational reports

Work Environment

The position requires regular travel to assigned branches, on-site operational supervision, and coordination with the Head Office and branch teams.

Pay: From Php27,000.00 per month

Benefits:

• Health insurance
• On-site parking
• Opportunities for promotion
• Promotion to permanent employee

Work Location: In person