Area Operations Manager
About Us: GOOD FLIPPIN’ BURGERS® was launched in 2019 in Mumbai. The brand currently has a total of 71 outlets (and counting) across Mumbai, Pune, Delhi NCR, Hyderabad, Bangalore, Chennai supported by a team of 750+. Key Responsibilities: a. Leadership and Team Management: o Lead and inspire a large team across multiple stores, fostering a culture of excellence, collaboration, and continuous improvement. o Provide guidance, training, and support to ensure team members are motivated, engaged, and equipped to deliver exceptional service. b. Operations Management: o Oversee day-to-day operations of restaurants, ensuring smooth functioning and adherence to brand standards, operational procedures, and regulatory requirements. o Monitor and analyse key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize operational efficiency and profitability. c. Customer Service and Satisfaction: o Champion a customer-centric approach, ensuring the highest level of service and satisfaction to drive customer loyalty and positive reviews. o Address customer feedback and complaints promptly and effectively, taking proactive measures to enhance the overall experience. d. Business Performance: o Drive sales growth and profitability by analysing performance metrics, identifying areas for improvement, and implementing strategies to achieve revenue targets. o Contribute to the development and execution of strategic plans & initiatives to drive business growth, expand market presence, and stay ahead of industry trends. e. Brand Standards and Compliance: o Uphold brand standards and ensure consistency in product quality, service delivery, and overall guest experience across all restaurants. o Ensure compliance with company policies, industry regulations, and health and safety standards, maintaining a safe & secure environment for employees & guests and other legal requirements. f. Interdepartmental Coordination: o Act as a liaison between different departments to ensure effective communication and collaboration. o Work closely with internal departments such as HR, marketing, finance, and operations to align strategies, share insights, and drive cross-functional initiatives. Key Requirements: · A minimum of 10 years of progressive experience in F&B Operations. · Bachelor's degree in Business Administration, Hospitality Management, or related field (preferred). · Proven experience in a similar role within the quick service/fast food industry, managing multiple locations and large teams. · Strong leadership abilities with excellent interpersonal and communication skills. · Excellent interpersonal and communication skills, with the ability to inspire and motivate teams. · Proficiency in various computer software programs (MS Office, restaurant management software, etc). · Strategic thinker with the ability to analyse data, identify trends, and make data-driven decisions. · Ability to thrive in a fast-paced, dynamic environment and effectively manage competing priorities. · Flexible to travel within the city & Pan India Pay: ₹60,000.00 - ₹70,000.00 per month Benefits: Provident Fund Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-08-30, источник — Indeed.