Area Manager – Retail Operations
About the Role We are looking for an experienced and results-driven Area Manager – Retail Operations to oversee the performance and day-to-day operations of multiple stores across the UAE. The successful candidate will be responsible for driving sales and profitability, ensuring operational excellence, maintaining brand standards, and developing high-performing Store Managers and retail teams. This role requires a strong commercial mindset, excellent leadership skills, and solid knowledge of the UAE retail market. Key Responsibilities Retail Operations Oversee the daily operations and performance of multiple stores across the assigned area. Ensure consistent implementation of company SOPs, policies, procedures, and brand standards. Conduct regular store visits and operational audits, identifying gaps and implementing corrective action plans. Ensure stores maintain high standards of customer service, visual merchandising, cleanliness, and overall presentation. Monitor operational costs and identify opportunities to improve productivity and efficiency. Sales & Business Performance Drive achievement of monthly, quarterly, and annual sales and profitability targets. Monitor key retail KPIs including sales turnover, productivity, and shrinkage. Analyze store performance and develop action plans for underperforming locations. Identify opportunities to increase sales, customer traffic, conversion, and overall store profitability. Prepare regular performance reports and present business insights to senior management. People Management Lead, coach, and develop Store Managers to achieve operational and commercial objectives. Monitor team productivity and ensure appropriate staffing levels across stores. Support recruitment, onboarding, succession planning, and performance management. Identify training and development needs and work closely with HR and L&D teams. Build a strong performance culture focused on accountability, customer service, and continuous improvement. Inventory & Loss Prevention Monitor stock availability, stock accuracy, transfers, replenishment, and slow-moving inventory. Ensure proper implementation of stock control, cash handling, and loss-prevention procedures. Work closely with Supply Chain, Merchandising, Finance, and Store Teams to resolve inventory and operational issues. Ensure stores comply with audit and security requirements. Customer Experience & Brand Standards Ensure an exceptional and consistent customer experience across all stores. Monitor customer feedback and resolve escalated issues effectively. Ensure visual merchandising and brand guidelines are consistently implemented. Act as a brand ambassador and ensure the retail teams understand and represent the company's values. Store Openings & Projects Support new store openings, relocations, renovations, and closures. Coordinate with Operations, Projects, HR, Finance, Marketing, Supply Chain, and Mall Management to ensure operational readiness. Ensure new stores launch according to agreed timelines, budgets, and brand standards. Requirements Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field. 4-5+ years of retail experience, with significant multi-store management experience. Proven experience managing Store Managers and geographically dispersed retail teams. Strong commercial and analytical skills with a track record of achieving sales targets. Strong knowledge of retail KPIs, inventory management, loss prevention, and operational procedures. UAE/GCC retail experience is highly preferred. Experience with store openings and mall operations is an advantage. Strong leadership, coaching, negotiation, and problem-solving skills. Excellent communication and interpersonal skills. Proficiency in Microsoft Excel and retail/POS systems. English is required; Arabic is an advantage. UAE driving licence is mandatory. What We Offer Competitive salary and benefits package. Performance-based incentives. Career growth within a growing retail organization. A dynamic and collaborative working environment. Opportunities to contribute to the brand's expansion across the UAE Pay: Up to AED6,000.00 per month Application Question(s): What is your expected salary? Experience: FMCG / Food Production : 5 years (Required) Language: Arabic (Required) Work Location: In person
Наблюдалась 2026-09-14, впервые 2026-08-26, источник — Indeed.