Area Clinic Manager
# Area Clinic Manager **Skin Laundry** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Управление P&L]` `[Управление командой]` `[OKR / KPI]` `[Управление рисками]` --- ### About the Role Job Purpose: Lead the management, operations and commercial performance of the assigned clinics, with accountability for achieving agreed revenue, growth and profitability targets. Translate business objectives into clinic action plans, develop team capability and improve client retention, productivity and cost efficiency while maintaining clinical quality, regulatory compliance and the Skin Laundry client experience. Duties and Responsibilities Operations - Oversee and manage Skin Laundry’s Day to day clinic operations within the designated area. - Develop and oversee implementation and guide improvement of processes and health and safety protocols related to client care starting from the reception to the treatment rooms at Skin Laundry’s medical facilities. - Ensure Skin Laundry’s policies & procedures are effectively implemented and that updates are properly communicated and understood by all concerned staff. - Identify ways to increase efficiency and areas of improvement in the business operations and productivity to develop effective strategies and maintain an environment of continuous improvement. - Responsible for ensuring clinic facility and healthcare professional regulatory compliance in accordance with the standards and requirements prescribed by the Dubai Health Authority (DHA) and other relevant governmental entities, while ensuring appropriate inventory standards for all supplies and equipment are maintained. - Review orders and make sure that they are legitimate and mandatory. - Prepare and monitor stock and inventory reports while communicating the same with the Operations and Compliance coordinator and the Head of Middle East. - Handle emergencies, difficult situations and client complaints calmly and patiently. - Plan staffing, rosters and annual leave to match forecast demand, maintain appropriate clinical coverage and improve productivity within approved staffing budgets. - Identify areas of improvement in the business operations to develop effective and efficient strategies. - Ensuring that the assigned clinics are kept clean and organized. - Work collaboratively with different team members of Skin Laundry. - Flexible work schedule: some evenings and weekends will be required. - Any other duties and responsibilities that the Head of Middle East may assign. Commercial Performance and Marketing - Partner with the Head of Middle East and Marketing to develop clinic commercial plans informed by demand, client feedback, local market opportunities and performance data. Coordinate campaign execution and measure enquiries, bookings, conversion and resulting revenue. - Own delivery of agreed monthly, quarterly and annual revenue, growth and profitability targets for each assigned clinic and the area overall. Translate targets into clear clinic and team objectives, track progress and implement corrective action where performance falls below plan. - Drive sustainable revenue growth through clinically appropriate treatment plans, packages, memberships, retail sales and service development. Evaluate proposed initiatives with Finance and clinical leadership for demand, capacity, margin and return on investment, and obtain approval before implementation. - Monitor a consistent clinic scorecard covering revenue against target, consultation conversion, average transaction value, package or membership renewals, rebooking, client retention, appointment utilization, cancellations and no-shows. Review trends weekly and identify the causes of underperformance. - Prepare and deliver clinic improvement plans with specific actions, named owners and deadlines. Review progress with Clinic Managers, share effective practices across clinics and escalate risks or resource requirements promptly to the Head of Middle East. - Oversee enquiry response, booking follow-up, renewal reminders and client reactivation to improve conversion and repeat visits. Ensure all activity follows company communication and data handling procedures. - Optimize appointment availability, treatment room use and staff deployment to match demand and reduce unused capacity. Coordinate operational support for campaigns and new services so clinics can fulfil demand effectively. - Protect revenue and margins by ensuring approved pricing, discounts, promotions and refund rules are applied consistently. Seek approval for exceptions and evaluate promotion results against agreed commercial objectives. - Provide regular commercial reports to the Head of Middle East, highlighting performance against targets, forecast results, risks, opportunities and decisions needed. Ensure commercial activity remains clinically appropriate and transparent to clients. Financial Accountability - Oversee the accuracy of clinic billing, payment collection, transaction recording and weekly cash reconciliation. Ensure discrepancies, overdue balances, refunds and revenue leakage are investigated promptly and escalated in accordance with company procedures. - Manage clinic budgets and review monthly revenue, costs and profit and loss performance with Finance and the Head of Middle East. Explain variances, maintain realistic forecasts and implement agreed recovery actions within delegated authority. - Control controllable costs, including staffing, overtime, stock usage, wastage and operating expenses, against approved budgets. Ensure purchasing is justified, inventory supports demand and cost savings maintain clinical quality and service standards. Staff Management - Coordinate with the Head of Middle East on determining manpower needs, hiring employees, overseeing assignment of employees and planning staff development while mentoring all staff. - Set clear commercial and operational KPIs the respective teams. Conduct regular performance reviews and quarterly evaluations with HR and the Head of Middle East, agree improvement plans and follow through on delivery. - Coach clinic teams in enquiry handling, consultation booking, appropriate treatment recommendations, rebooking and client follow-up. Identify skill gaps and coordinate training with the relevant training and clinical leads to improve conversion, service quality and productivity. - Continuously working towards retaining initiatives to retain key contributors as well as reducing turnover and related costs. Professional Growth & Development - Exhibit progressive professional development. - Demonstrate initiative and the ability to take on additional responsibilities. - Demonstrates reliability, accountability and must meet work deadlines. - Maintain own staff development folder to record all educational/ training activities and professional growth. Personal responsibilities - Applies oneself to the job, continually upgrades oneself and embraces Skin Laundry’s core values. - Always demonstrates professional accountability and responsibility. - Maintains own staff development folder to record all educational activities and professional growth related to evidenced based practice and critical incidents. Reports to: Head of Middle East Pay: AED1.00 per month Application Question(s): - How many years of experience do you have managing commercial performance across multiple Aesthetic/ Dermatology/ Beauty/ Wellness clinics? - Have you managed clinic teams against commercial targets and KPIs? - During your work experience in UAE, have you successfully turned around clinic numbers in an Aesthetics Business that was missing its revenue targets? - Have you achieved measurable improvements in client conversion and retention? - What is your notice period in number of days? - What are your monthly salary expectations in (AED)? Location: - Dubai (Required) Work Location: In person
Наблюдалась 2026-10-08, впервые 2026-10-05, источник — Indeed.