Arabic Content Creator & Customer Support (E-commerce)

ABAM Global is a fast-growing UAE e-commerce group that sells across all seven emirates and is expanding into Saudi Arabia. Our brands:

• Athletix.ae : sports and fitness marketplace (gym equipment, treadmills, walking pads, padel and racket sports)
• Brewbot.ae : specialty coffee machines and equipment
• LevelFitness : our own fitness gear brand
• Vuroud : fragrances and perfumes

We’re a small team of about 10, so you’ll own your work and see the results quickly.

The Role We’re looking for a confident, creative Arabic speaker who can do two things well: make scroll-stopping content for Arab audiences, and give our Arabic-speaking customers fast, friendly support. You’ll be the Arabic voice of our brands, both on camera and in the chat.

Content Creation (around 80%)

• Plan, shoot and appear in short videos (15 to 30 seconds) for Instagram, TikTok and Snapchat: product demos, unboxings, tips, coffee and fitness lifestyle
• Write Arabic captions, scripts and on-screen text, and adapt English content into natural Gulf-friendly Arabic
• Work with our Creative Director and social media team on the monthly content calendar, campaigns (Ramadan, Eid, White Friday) and influencer collaborations
• Keep up with trends in the fitness and coffee space and turn them into content ideas

Customer Support (around 20%)

• Handle Arabic customer enquiries on WhatsApp, phone and email: product questions, order status, delivery and returns
• Help customers choose the right product and turn enquiries into sales
• Pass quote requests and order issues to the operations team and follow them through
• Cover all customer support (Arabic and English) when the main support agent is off

Requirements

• Native Arabic speaker with good spoken and written English
• 1 to 3 years of experience in content creation, social media or customer service (an e-commerce or retail background is a plus)
• Comfortable on camera, with a portfolio or social media links that show your content
• Able to shoot and edit basic videos on a phone (CapCut, InShot or similar)
• Friendly, patient and solution-focused with customers
• Organised and able to switch between creative work and support without dropping either
• Based in the UAE and available to join soon

Nice to Have

• Gulf dialect
• Interest in fitness, sports or specialty coffee
• Experience with WhatsApp Business or helpdesk tools, and Shopify

What We Offer

• A visible, creative role across four brands
• Direct work with the founder and a hands-on team
• Room to grow into a content or customer experience lead role
• Competitive salary based on experience

How to Apply Apply with your CV and a link to your content (Instagram, TikTok or portfolio) . Applications without content samples won’t be considered.

Pay: Up to AED5,000.00 per month

Work Location: In person