Aquiva - Salesforce Support Lead
# Aquiva - Salesforce Support Lead **Aquiva and Hapi** · Argentina · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Salesforce-Support-Specialist]` `[Salesforce-Administrator]` `[Salesforce-Consultant]` `[Support-Lead]` `[IT-Support-Lead]` `[Salesforce-Team-Lead]` `[Salesforce-Lead]` --- ### About the Role Location: Argentina, Uruguay, or Colombia — fully remote Team: Aquiva Engineering Type: Full-time English: C1 — you are the client's single point of contact About the role You will own the end-to-end support operation for a Salesforce managed-services account, with a support team reporting to you from day one. That means owning the process, not just the queue: work delivered professionally, a client who always knows where things stand, and a support system that gets smarter over time instead of just staying afloat. It is a leadership role, and you will still step into execution when the team needs it. What you'll do - Own the queue and the SLAs. Triage by complexity and priority, catch what is at risk of breaching, and coordinate to resolve it. - Be the quality gate. Every client-facing message goes out technically sound and professional. - Govern scope and billing. Nothing starts without being scoped, estimated, and approved. Report hours worked against hours approved, so the client gets no surprises. - Be the single point of contact. Priorities, status, risks, and a weekly queue-health report. - Build the team and the knowledge base. Lead and mentor the L1/L2 bench, hand execution over to them, and attack root causes instead of symptoms. Must-have - 3+ years in Salesforce delivery, support, or administration, owning a client relationship. - Salesforce knowledge on the configuration side: objects, automation, permissions, data model, releases. Not a developer, but able to scope work and challenge an estimate. - Hands-on experience with a ticketing platform and SLA management. - Demonstrated process ownership. You have written the process, not just followed it. - Excellent written English and the confidence to be the client's single point of contact. Nice to have - Salesforce certifications: Administrator, Advanced Administrator, Platform App Builder, Business Analyst - Consultancy or managed-services experience, including billable scope and utilization governance - Experience leading a small delivery team - Release management in a managed-package or multi-org context Benefits - Co-working spaces and offices for collaboration - Team activities - Flexible PTO policy - Healthcare - Paid sick leaves, parental leaves, and volunteer days Originally posted on Himalayas
- Salesforce-Support-Specialist
- Salesforce-Administrator
- Salesforce-Consultant
- Support-Lead
- IT-Support-Lead
- Salesforce-Team-Lead
- Salesforce-Lead
Наблюдалась 2026-10-12, впервые 2026-10-12, источник — Himalayas (JSON API).