Application Support Manager - PA26WIPTECOFFQ1041
# Application Support Manager - PA26WIPTECOFFQ1041 **SS&C Technologies** · India · `Remote` · `Full Time` 💼 **Уровень роли:** `Manager` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Application-Support]` `[IT-Support-Management]` `[IT-Service-Management]` `[Technical-Operations]` `[DevOps]` `[Application-Support-Manager]` `[Application-Support-Management]` `[Application-Support-and-Technology-Manager]` --- ### About the Role As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology. Job Description Get To Know Us: SS&C GIDS provides information processing and computer software services and products. The Company’s operating segments include financial markets, customer management, professional services, and output solutions. SS&C GIDS serves the alternative investments, asset and wealth management, banking and lending, insurance, and real estate industries. What You Will Get to Do: - Oversee day-to-day production support operations, ensuring timely and effective resolution of incidents and service requests. - Manage service level agreements (SLAs) and ensure compliance with contractual obligations. - Coordinate with cross-functional teams to address, analyse, and resolve complex technical issues. - Managing and maintaining ITIL standards including incidents, service requests, problems and vulnerabilities and be the point of contact for escalations - Lead and manage a team of IT support professionals, including (and not limited) recruitment, coaching, performance management, and career development by fostering a collaborative and high-performance culture within the team - Monitor and manage the incident and problem management processes to minimize downtime and impact on business operations. - Drive root cause analysis and implement corrective actions to prevent recurrence of issues. - Ensure that changes to the IT environment are effectively planned, communicated, and executed with minimal impact on production services. - Manage, review and approve change requests to ensure they meet the Operational Readiness standards. - Support handovers and coordinate with relevant stakeholders. What You Will Bring: - IT degree, or equivalent experience - 10+ years’ experience working in an Application Support role - Solid understanding of DevOps practices and methods - Working knowledge of SDLC principles and methodologies - Experience working with ITIL based processes - Understanding of hosting production environments on AWS and Virtual Environments - Advanced knowledge of Continuous Integration / Continuous Delivery build pipelines - Experience working with infrastructure as code - A passion for automating manual processes - Keen to continuously improve & innovate - Monitoring system and application performance and alerts - Flexible working in shifts - Strong written and verbal communication skills. Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. Originally posted on Himalayas
- Application-Support
- IT-Support-Management
- IT-Service-Management
- Technical-Operations
- DevOps
- Application-Support-Manager
- Application-Support-Management
- Application-Support-and-Technology-Manager
Наблюдалась 2026-10-03, впервые 2026-10-03, источник — Himalayas (JSON API).