Application Support Engineer - Adobe Sign
# Application Support Engineer - Adobe Sign **Cardinal Health** · Taguig · `On-site` 🕒 **Статус:** *Опубликовано: 13 дней назад* · *Источник: Indeed* --- ### About the Role The primary support application will be Adobe Sign; However, This position may support other applications. Responsibilities - Provide IT support to primarily SaaS application end users through ServiceNow ticket process - Act as the liaison between our application integration partners and the vendor to assist with the set up and support of the integrations - Maintain runbook/team procedures documentation - Maintain Technical Diagrams of the application - Seek support from vendor as necessary - Meet/exceed application maintenance and support SLAs - Report on KPIs to leadership - SME for all Adobe/DocuSign projects - Lead AP Integration (Planning, Testing, Implementation) - Create Technical Diagram - Lead App Onboarding (DocuSign) - SRT/Escalation Support - Use ServiceNow to create and manage enhancements and change requests - Document and test application resiliency plans - Implement solutions that comply with all necessary regulatory compliance measures to reduce findings in HIPPA audits - Comply with all required policies and procedures such as compliance, audit and security requirements, etc. - Assist the application solution owner with defining the long-term strategies for the applications - Ensure the applications align with the organization’s goals and follow EIT standards - Work with vendors to understand the application’s roadmap - Occasionally assist with IT centric complex projects of large scope - This position may take on other duties as assigned Qualifications - 4 Years minimum prior experience as a SaaS Application Support Engineer (Adobe Sign or DocuSign Administrator Experience Preferred) - Prior experience working with end users and building internal customer relationships - Education based off track level Preferred - Adobe Sign/DocuSign Administrator Experience - Experience working with APIs/integrating IT applications - Previous experience working with Identity Access Management applications (Identity IQ/Single Sign-on) - Excellent communication skills - Ability to understand and follow IT policies - Manage and prioritize multiple tasks/projects - Maintain accurate and thorough documentation Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Наблюдалась 2026-10-07, впервые 2026-09-23, источник — Indeed.