Application Operations Manager
# Application Operations Manager **Eigen Ltd** · Leatherhead KT22 9AD · `On-site` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Indeed* --- ### About the Role Application Operations Manager Company: Eigen Limited Department: Software Operations Location: Leatherhead, UK Employment type: Full-time, 12-month Fixed Term Contract Experience: Minimum 5–6 years in software operations, DevOps, application support or software engineering Salary: £70,000-£90,000, commensurate with experience About Eigen Eigen is a specialist software and engineering company delivering innovative digital solutions to the energy and process industries. Our technology helps customers improve operational efficiency, safety and decision-making through the integration, visualisation and analysis of complex industrial data. Our flagship software platform, Eigen Ingenuity, integrates operational data from industrial systems and enterprise applications to provide advanced visualisation, analytics and workflow capabilities. As our customer base and software deployments continue to grow, we are strengthening our capability to manage, maintain and continuously improve the applications we deliver. The Role We are seeking an experienced Application Operations Manager to take responsibility for coordinating the operational management and continuous maintenance of Eigen's software solutions deployed across our customers. This is not a traditional IT support management position. The focus is on Application Management, DevOps coordination, software reliability and continuous maintenance, ensuring that our applications remain secure, up to date, reliable and fully functional. The successful candidate will act as the central coordination point between Eigen's Customer Support, DevOps and Software Development teams, as well as customers' IT and technical departments. The role combines technical understanding, analytical problem-solving, operational ownership and cross-functional coordination. The Application Operations Manager will ensure that operational issues are correctly diagnosed, prioritised, assigned and resolved, while driving proactive maintenance and improvements to prevent recurring problems. Key Responsibilities 1. Application Management and Operational Coordination - Take ownership of the operational management of Eigen's deployed software applications, ensuring their continued availability, performance, security and reliability. - Act as the principal coordination point between Customer Support, DevOps and Software Development teams for operational and maintenance issues. - Oversee the operational issue lifecycle, from initial identification and triage through investigation, escalation, resolution and closure. - Establish clear ownership, priorities and accountability for operational tasks involving multiple teams. - Monitor outstanding issues, identify bottlenecks and ensure timely resolution in accordance with contractual commitments and agreed service levels. - Maintain visibility of the operational health of customer deployments and report on recurring issues, risks and maintenance priorities. 2. Continuous Software Maintenance and Vulnerability Management - Coordinate the continuous maintenance of Eigen's deployed software, including security patches, dependency updates, version upgrades and technology lifecycle management. - Work with DevOps and Software Development to identify, assess and prioritise software vulnerabilities and technical maintenance requirements. - Coordinate the planning, testing and deployment of software updates, ensuring that customer environments remain secure and supported. - Track remediation activities and ensure that security vulnerabilities are addressed within agreed timeframes. - Oversee compatibility assessments and upgrade planning for underlying technologies, frameworks, libraries and application components. - Coordinate maintenance windows, release readiness, rollback arrangements and communications with customers where required. - Help reduce technical debt and promote standardised, automated and repeatable maintenance processes. 3. Data Connectivity and Integration Management - Coordinate the investigation and resolution of issues affecting the availability, quality or integrity of data feeding Eigen applications. - Work across Eigen's teams and customers' IT departments to diagnose connectivity failures, authentication problems, interface errors, data interruptions and other integration issues. - Understand and help troubleshoot integrations involving industrial data historians, Data Lakes such as Cognite CDF, Databricks, etc.; APIs and other enterprise systems, including AVEVA PI, Aspen InfoPlus.21 and SQL databases. - Ensure clear assignment of responsibilities when issues originate in customer-managed infrastructure or third-party data sources. - Coordinate incident resolution across organisational boundaries and maintain effective communication with affected stakeholders. - Identify recurring connectivity problems and recommend monitoring, resilience and preventive improvements. 4. DevOps and Application Reliability - Coordinate the investigation of issues identified through application monitoring, automated alerts, logging and deployment pipelines. - Ensure that build failures, unsuccessful deployments, unhandled exceptions, backend errors and application performance issues are investigated and addressed by the appropriate teams. - Work with DevOps engineers to understand and resolve problems associated with CI/CD pipelines, containerised applications, Kubernetes and cloud environments. - Support effective root-cause analysis and ensure that corrective and preventive actions are implemented. - Promote improvements in application observability, automated logging, alerting and deployment tracking. - Help establish a proactive operational environment in which emerging problems are identified and addressed before they affect customers. 5. Advanced Customer Support and Technical Escalation - Act as an escalation point for complex customer questions or technical issues that cannot be resolved through routine first-line support. - Coordinate investigations requiring input from several technical disciplines, ensuring customers receive clear and consistent responses. - Develop sufficient familiarity with Eigen's software capabilities, architecture and integrations to distinguish between configuration issues, software defects, infrastructure problems and enhancement requests. - Work with Product Management and Software Development to determine whether reported issues require defect correction, configuration changes or product enhancements. - Ensure that customer-facing technical explanations are accurate, understandable and delivered promptly. - Support the continuous development of technical knowledge bases, troubleshooting procedures and operational documentation. 6. Operational Processes and Continuous Improvement - Develop and maintain effective processes for application incident management, problem management, change coordination and software maintenance. - Define and track operational KPIs, including incident resolution times, vulnerability remediation, recurring failures, deployment reliability and maintenance backlog. - Promote the use of automation and self-monitoring capabilities to reduce routine manual support activities. - Identify recurring operational problems and drive permanent solutions. - Coordinate operational readiness for new customer deployments and major software releases, ensuring appropriate monitoring, documentation and support arrangements are in place. - Provide regular reporting to management on application health, operational risks, maintenance activities and opportunities for improvement. Required Experience and Qualifications - Minimum 5–6 years of relevant experience in DevOps, software engineering, application operations, Site Reliability Engineering (SRE) or advanced application support. - Strong understanding of the software development lifecycle, release management and modern application deployment practices. - Practical experience working with CI/CD pipelines, automated builds, deployment processes and troubleshooting failed releases. - Working knowledge of cloud technologies, preferably Microsoft Azure, and container orchestration technologies such as Docker and Kubernetes. - Experience with application monitoring, logging, exception handling and root-cause analysis. - Understanding of software vulnerability management, patching, dependency upgrades and secure software maintenance. - Good technical understanding of APIs, SQL databases, network connectivity and application integrations. - Experience coordinating technical issues across software development, infrastructure, DevOps and customer-facing teams. - Ability to understand complex technical problems, ask the right questions and engage effectively with specialist engineers. - Strong organisational, prioritisation, analytical and communication skills. - Experience working directly with customers and their IT departments to resolve technical issues. - Excellent written and spoken English. Desirable Experience - Experience in industrial software, operational technology (OT), energy or process industries. - Familiarity with AVEVA PI, Aspen InfoPlus.21 or comparable industrial data platforms. - Experience with Microsoft Azure application hosting and cloud security. - Knowledge of infrastructure-as-code, automated deployment tools and modern observability platforms. - Familiarity with ITIL incident, problem and change management practices, applied pragmatically to modern software environments. - Experience in SaaS application management or enterprise software product operations. - Knowledge of ISO 27001 security management principles and vulnerability remediation processes. - Familiarity with agile software development methodologies and tools for issue tracking and development planning. Personal Attributes The ideal candidate will be: - Technically credible: Comfortable discussing complex software, DevOps and integration issues with experienced engineers. - A natural coordinator: Able to bring multiple teams together, from diverse cultures, and establish accountability and drive issues to resolution. - Proactive: More interested in preventing problems and eliminating recurring failures than simply closing tickets. - Customer-oriented: Understands the operational consequences of software failures and communicates professionally with customers. - Organised and persistent: Capable of managing concurrent issues, priorities and dependencies without losing sight of commitments. - Pragmatic: Able to distinguish urgent production incidents from routine maintenance and longer-term product improvements. - Improvement-driven: Continuously seeks opportunities for automation, greater reliability and more efficient operational processes. What Success Looks Like Within the first 6–12 months, the successful candidate will have: - Established clear coordination and ownership of operational issues across Support, DevOps and Development. - Implemented a structured and visible process for continuous software maintenance, upgrades and vulnerability remediation. - Improved the speed and effectiveness of resolving complex application and data integration issues. - Reduced recurring incidents through root-cause analysis and preventive action. - Increased the use and effectiveness of monitoring, automated alerting and operational reporting. - Improved communication between Eigen's technical teams and customer IT departments. - Ensured that the transition from traditional reactive support to proactive application management is effective and scalable. Why Join Eigen? This is an opportunity to play a central role in the evolution of Eigen's software operations, working with modern cloud technologies and advanced industrial software applications. You will work closely with experienced software developers, DevOps engineers and technical specialists, helping shape how our applications are maintained, monitored and supported as the business grows. The position offers significant technical variety, direct exposure to international customers and the opportunity to make a measurable impact on software quality, customer satisfaction and operational efficiency. Pay: £70,000.00-£90,000.00 per year Benefits: - Free parking Ability to commute/relocate: - Leatherhead KT22 9AD: reliably commute or plan to relocate before starting work (required) Experience: - software operations: 3 years (required) Work authorisation: - United Kingdom (required) Work Location: In person
Наблюдалась 2026-10-16, впервые 2026-10-16, источник — Indeed.