ANALYST - CUSTOMER SERVICE
# ANALYST - CUSTOMER SERVICE **eClerx** · Philippines · `Remote` · `Full Time` 💼 **Уровень роли:** `Entry-level` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Customer-Service]` `[Call-Center-Representative]` `[BPO]` `[Customer-Support]` `[Client-Services]` `[Customer-Service-Analyst]` `[Customer-Care-Analyst]` `[Customer-Support-Analyst]` `[CX-Analyst]` --- ### About the Role Responsibilities: ▪Manage both outbound and inbound calls, emails or inquiries of clients, vendors and partners of the assigned Line of Business. ▪Build sustainable relationship of trust through open and interactive communications ▪Determine Eligibility of client information to requirements. ▪Provides accurate, valid and complete information by using the right methods and tools. ▪Meet KPIs standard of the assigned Line of Business ▪Handle complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutions. ▪Follow communication procedure, guidelines and policies ▪Take extra mile to engage the customers ▪Document, maintain and improves quality results and educating the customers and create awareness. ▪Perform other duties which may be required by management from time to time. Skills and Qualifications: ▪At least a high school graduate: Minimum of 1-2 years of call center experience ▪If finished at least two years of college: Must have at least 6 months to1 year of work experience preferably in BPO or call center environment. ▪For college graduates: fresh graduates even without work experience is acceptable. Originally posted on Himalayas
- Customer-Service
- Call-Center-Representative
- BPO
- Customer-Support
- Client-Services
- Customer-Service-Analyst
- Customer-Care-Analyst
- Customer-Support-Analyst
- CX-Analyst
Наблюдалась 2026-10-04, впервые 2026-10-04, источник — Himalayas (JSON API).