Analista de Soporte en Sitio
# Analista de Soporte en Sitio **SoftwareOne** · Bogotá, Cundinamarca · `On-site` 🕒 **Статус:** *Опубликовано: 6 дней назад* · *Источник: Indeed* --- ### About the Role Job Function: S&C and Services Operations The role: On-Site Support Analyst On-site | Bogotá or Tocancipá, Colombia Are you passionate about resolving technical incidents and delivering an exceptional service experience? Do you enjoy working in dynamic environments where every interaction directly impacts people's productivity? Are you motivated by providing high-quality support to key users while working in a 24/7 support operation? Join our support team and help ensure the operational continuity of our users. In this role, you will be responsible for providing timely technical support to VIP users, managing incidents and requests with a strong focus on service excellence, SLA compliance, and effective problem resolution within a continuous support operation. Responsibilities: Manage incidents and service requests from end to end, ensuring proper documentation, follow-up, and closure. Provide remote support to VIP users through different channels, addressing hardware, software, access, and corporate application issues. Diagnose and resolve technical incidents, prioritizing cases according to their criticality and ensuring compliance with Service Level Agreements (SLAs). Escalate complex incidents to specialized teams when necessary and follow up until resolution. Maintain clear, timely, and effective communication with users throughout the entire support lifecycle. What we need to see from you: Currently pursuing, or holding a technical or technological degree in Systems, IT, Computer Science, or a related field. Knowledge of on-site technical support, user assistance, and troubleshooting of hardware and software incidents. Familiarity with Windows operating systems, corporate productivity tools, and ITSM tools, ideally Aranda. Ability to diagnose and resolve incidents, manage priorities, and provide service-oriented support. Proactive attitude, willingness to learn new technologies, and motivation to develop and strengthen knowledge in technical support and infrastructure. Why join our team? At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Here, your development and well-being truly matter. These five key benefits reflect what sets us apart: Comprehensive health and well-being Continuous learning and career development Performance-based incentives and employee share participation Flexible and hybrid work models Engagement in global projects Why SoftwareOne?: SoftwareOne is a global provider of software and cloud solutions. With a presence in over 70 countries and more than 12,000 professionals, we help organizations optimize software investments, modernize applications, and unlock the value of cloud, data, and AI. Our people are at the core of everything we do. We enable collaboration across borders, continuous learning, and opportunities to grow in a fast-evolving technology landscape. Whether your focus is on technology, customer success, or business operations, your ideas matter, and your contributions make a difference. Join a global team where you can build your skills, work with leading technologies, and make a real impact for our customers. Accommodations: Job Family Provides assistance and technical guidance to client end-users to ensure the smooth functioning of information technology systems. Address and resolve issues related to hardware, software, networks, and other IT components. Respond to user queries, troubleshooting problems, and providing timely solutions to technical issues. Includes tasks such as resolving software glitches, assisting with hardware malfunctions, configuring devices, and offering guidance on IT best practices. Career Level Requires in-depth knowledge and experience Uses best practices and knowledge of internal or external business issues to improve products or services Solves new and complex problems Works independently, receives minimal guidance Acts as a resource for colleagues with less experience May lead projects
Наблюдалась 2026-09-15, впервые 2026-09-09, источник — Indeed.