Amazon CTI consultant
# Amazon CTI consultant **Covestic** · India · `Remote` · `Full Time` 💼 **Уровень роли:** `Senior` 🕒 **Статус:** *Опубликовано: сегодня* · *Источник: Himalayas (JSON API)* --- ### Top Skills & Match 🎯 **Ключевой стек роли:** `[Amazon-Connect]` `[Cloud-Contact-Center]` `[Contact-Center-Consultant]` `[AWS-Consultant]` `[CTI-Analyst]` `[Amazon-Connect-Consultant]` `[Amazon-Connect-Consulting]` --- ### About the Role **TESTING REQ - DO NOT APPLY** Job Title: Amazon Connect Consultant Location: remote Experience: 7+ years total (including CTI consulting and Amazon Connect) We are hiring an Amazon Connect Consultant to work on a cloud contact center transformation for one of our major fintech clients. This role requires strong hands-on experience with Amazon Connect and a solid background in CTI consulting. The ideal candidate should have played a consulting role in previous CTI modernization or migration projects and must be confident working with both technical teams and business stakeholders. Required Experience: - Minimum 7 years total experience in contact center / CTI space - 3+ years of hands-on experience with Amazon Connect - Proven experience working in a consulting role for CTI transformation projects - Strong knowledge of Amazon Connect features: contact flows, routing, queues, agent setup - Experience integrating Amazon Connect with CRMs like Salesforce or Zendesk - Good understanding of AWS services: Lambda, DynamoDB, S3, CloudWatch - Basic scripting with Node.js or Python - Experience in building or enhancing IVRs using Amazon Lex - Comfortable working independently in a client-facing environment Nice to Have: - Exposure to Cisco, Avaya, Genesys (legacy CTI systems) - AWS certification - Knowledge of SIP, VoIP, or WebRTC - Experience with Amazon Connect Tasks, Contact Lens, Wisdom Responsibilities: - Lead the setup and configuration of Amazon Connect environments - Work with business teams to gather requirements and translate them into technical designs - Build backend integrations using AWS Lambda and REST APIs - Integrate Amazon Connect with CRM and support systems - Support user testing, deployment, and documentation - Troubleshoot issues and improve existing contact flows Originally posted on Himalayas
- Amazon-Connect
- Cloud-Contact-Center
- Contact-Center-Consultant
- AWS-Consultant
- CTI-Analyst
- Amazon-Connect-Consultant
- Amazon-Connect-Consulting
Наблюдалась 2026-10-16, впервые 2026-10-15, источник — Himalayas (JSON API).