Airport Guest Service Agent
# Airport Guest Service Agent **Mercure Gold Hotel** · Dubai · `On-site` 🕒 **Статус:** *Опубликовано: 2 дня назад* · *Источник: Indeed* --- ### About the Role Job Post Summary Mercure Gold Hotel Dubai is looking for an experienced and customer-focused Airport Agent to join our team. The ideal candidate should have previous experience in airport customer service, airport hospitality, airline ground handling, airport transfers, or a similar airport-facing role, with a strong understanding of airport procedures and guest handling. Job Responsibilities: Represent Mercure Gold Hotel professionally at the airport and provide a warm welcome to arriving guests. Assist hotel guests with airport arrival and departure arrangements. Coordinate airport transfers, pick-ups and drop-offs efficiently. Monitor flight arrival and departure information and coordinate transportation accordingly. Meet and greet guests at designated airport locations. Assist guests with directions, transportation information and general airport-related queries. Maintain effective communication with the hotel Front Office regarding arrivals, departures, VIPs and special requests. Coordinate with drivers and transportation providers to ensure smooth guest transfers. Handle delays, flight changes and last-minute transportation requirements professionally. Maintain accurate records of airport movements, guest transfers and related reports. Ensure a high standard of guest service and professional grooming at all times. Support the hotel in creating a positive first and last impression for guests. Handle guest concerns professionally and escalate issues to the relevant department or manager when required. Follow all hotel, airport and transportation procedures and safety requirements. Maintain confidentiality of guest and hotel information. Perform other duties related to airport guest services as assigned by management. Requirements: Previous experience in airport customer service is strongly preferred. Experience in airport hospitality, airline ground handling, airport representative, airport transfer or similar roles will be an advantage. Good knowledge of Dubai airport operations and procedures. Excellent guest service and communication skills. Good command of English; additional languages are an advantage. Professional appearance, confident personality and strong interpersonal skills. Ability to handle guests from different nationalities and cultures. Strong coordination and communication skills. Ability to work independently and respond quickly to operational requirements. Comfortable working all shifts, including night shifts, weekends and public holidays. Previous hotel or Front Office experience is an advantage. Candidate Profile: We are looking for someone who is guest-focused, well presented, responsible and familiar with airport operations, with the ability to represent the hotel professionally in a busy airport environment. Work Location: In person
Наблюдалась 2026-09-20, впервые 2026-09-19, источник — Indeed.