AI Support Engineer | WFH set-up | Start ASAP
# AI Support Engineer | WFH set-up | Start ASAP **Helpware** · Manila · `On-site` 🕒 **Статус:** *Опубликовано: 7 дней назад* · *Источник: Indeed* --- ### About the Role Position Summary: The AI Support Engineer serves as the primary Tier 2 escalation resource for technical support while driving the adoption of AI-powered solutions, automation, and intelligent workflows across the IT environment. This role combines advanced troubleshooting expertise with a passion for leveraging AI tools, scripting, and automation technologies to improve operational efficiency, reduce manual effort, and enhance the end-user experience. Working closely with the Helpdesk Technician I and Network & Security Analyst, the AI Support Engineer identifies opportunities to streamline IT processes through AI-assisted development, workflow automation, and continuous process improvement. This position is remote-friendly and thrives within a collaborative, digitally connected IT team. Key Responsibilities: AI, Automation & Workflow Engineering: Experience with AI automation and AI scripting. Design, develop, and maintain scripts using PowerShell, Python, Bash, or similar technologies to automate routine IT operations. Utilize AI tools and platforms to accelerate script creation, testing, optimization, and documentation. Build and maintain automation workflows for: User provisioning and deprovisioning Patch management System monitoring Reporting and analytics Ticket classification and routing Compliance and audit processes Evaluate and implement AI-powered solutions that enhance service desk operations and employee productivity. Partner with security and infrastructure teams to automate security checks, compliance reporting, and operational monitoring. Create and optimize prompts, workflows, and integrations utilizing platforms such as Microsoft Copilot, ChatGPT, Power Automate, Azure AI Services, and other AI technologies. Continuously identify opportunities for AI-driven process improvements within IT operations and business support functions. Stay current with emerging AI technologies, automation frameworks, and industry best practices. Technical Support & Escalation Management: Serve as the Tier 2 escalation point for technical issues beyond Tier 1 support scope. Diagnose and resolve complex hardware, software, operating system, and application-related issues. Administer and manage user accounts, permissions, and access controls through Active Directory and related platforms. Document technical resolutions and contribute to knowledge base articles, troubleshooting guides, and AI-assisted support documentation. Collaborate with the Network & Security Analyst to investigate connectivity, access control, and security-related incidents. Coordinate remote onboarding and offboarding activities, including account provisioning, system access setup, and equipment configuration guidance. Analyze recurring support issues and recommend long-term solutions through automation and AI-powered assistance. Preferred Qualifications: CompTIA A+, Network+, Security+, or equivalent certifications. Experience with ITSM platforms such as ServiceNow, Jira Service Management, Zendesk, Freshservice, or similar tools. Experience with cloud platforms including Microsoft Azure, AWS, or Google Cloud. Experience with AI-assisted development and productivity tools such as: Microsoft Copilot GitHub Copilot OpenAI API Azure OpenAI Services Power Automate AI workflow platforms Knowledge of REST APIs, integrations, and workflow orchestration tools. Exposure to cybersecurity practices, security monitoring, and compliance initiatives. Experience developing internal AI assistants, chatbots, or knowledge management solutions. Required Qualifications: Hands-on scripting experience using PowerShell, Python, Bash, or similar languages. Practical experience utilizing AI tools for automation, scripting, workflow development, or operational improvements. Familiarity with prompt engineering, AI-assisted code generation, and AI productivity platforms. 2 to 4 years of experience in IT Support, Service Desk, Systems Administration, or related technical roles. Demonstrated experience providing Tier 2 or escalated technical support. Strong experience supporting Windows and/or macOS environments. Experience with Active Directory, Microsoft 365, and enterprise productivity platforms. Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless technologies. Strong analytical, troubleshooting, and problem-solving abilities. Excellent written and verbal communication skills. Ability to work independently in a remote-first environment. Pay: Php65,000.00 - Php70,000.00 per month Benefits: Paid training Work from home Application Question(s): What is your expected salary? This is an urgent role, are you able to start ASAP when required? Do you have AI Automation and Scripting experience or similar? Work Location: Hybrid remote in Manila
Наблюдалась 2026-09-15, впервые 2026-09-08, источник — Indeed.