AI Customer Support Specialist

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position, Monday to Sunday. You can choose in advance between the Day Shift, with working hours scheduled between 07:00 and 22:00, or the Night Shift, from 22:00 to 07:00, Monday to Sunday.

Your Role:

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Support customers across multiple communication channels

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Resolve billing, invoicing and account access enquiries

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Troubleshoot platform and product-related issues

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Guide customers on using products and features effectively

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Deliver timely, accurate and high-quality customer support

Your Qualifications:

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Fluent English, written and spoken

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Strong interest in AI and new technologies

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Excellent communication and problem-solving skills

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Customer-focused and comfortable troubleshooting issues

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Previous customer service or technical support experience is an advantage

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Comfortable working in a fast-paced and technology-driven environment

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Availability to work Day Shifts scheduled between 07:00 and 22:00

The Offer:

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Day Shift: working hours scheduled between 07:00 and 22:00 or Night Shift: between 22:00 and 07:00 (rotational time shift).

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Competitive salary package + performance bonus

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Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00.

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Meal allowance

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Holiday and Christmas allowances

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Private health and dental insurance

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22 days of annual leave

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Comprehensive initial training

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Professional development and career growth opportunities

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International working environment in Lisbon

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Opportunity to work closely with cutting-edge AI technology