Aftersales, Service Contracts Dublin

Pat O’Donnell & Co, Ireland’s leading supplier of Heavy Construction Equipment and Machinery, representing premium global brands including Volvo Construction Equipment, Volvo Penta, Sennebogen Material Handlers, and RHELKO Engines, is seeking to appoint an experienced professional responsible for Aftersales, Service Contracts

Title: Aftersales, Service Contracts Dublin

Department: Service Department

Location: Head Office, California Heights, Chapelizod, Dublin 20

Reports to: Service Manager/Operations Manager

Job Summary: responsible for creating service contracts and ensure the company is generating revenue from service contracts. Service Contracts are key to customer retention The candidate will be able to explain the benefits of service contracts and be able to answer customer questions related to their contract.

Main Responsibilities:

· Collaborate with Service and Sales personnel and record all leads and requests for any service contract quotations / opportunities for all our company products

· Manage and maintain QSS (A VOLVO CE - Service Contract Quotation tool)

· Create maintenance/service plans in QSS for all products and document costs on company templates provided

· Set up signed contracts in our Dealer Management System (Microsoft Navision) and ensure that all terms and renewal dates are accurate

· Take responsibility for the Activation and De-Activation of Caretrack/Sentrack our Equipment Monitoring Systems

· Generate reports from the monitoring systems and all other administrative work related to connected fleet services (VOLVO Activecare/Uptime)

· Follow up on Service Contract Condition reports from our technicians and generate sales quotations for any additional repairs and requests outside of standard contract conditions

· Respond to all customer queries related to connected services in conjunction with Product specialists and relevant service personnel

· Produce Monthly reports and KPIs related to all products which have a service arrangement in place –for example - Service due reports/Renewal dates/machine population penetration

· Ensuring service processes meet ISO requirement and are implemented in a consistent manner

Required knowledge and experience

· Technical Administrative background preferred

· IT Skills preferred exposure to a dealer management system, fleet management system and comfortable with Excel

· Preferred experience, Service Adviser in Plant / Agricultural / Truck / LGV or lease rental or hire business

· Tech support or Field service support background at a distributer \ OEM who maintains mechanical capital equipment

· Attention to detail, strong organisation, and excellent communication skills are essential

· Excellent knowledge of Microsoft Office tools including Power BI.

· ERP system knowledge. Business Central an advantage.

Benefits

· Company Pension Scheme.

· Employee Assistance Programme

· Wellness Programme

· Discretionary Sick leave scheme

· Death in Service Insurance

· Income Protection Insurance

· Competitive Salary

It is a condition of the role holder to accept the requirement for medical vaccinations for certain working environments throughout employment with the Company, (the Company will cover the cost of same).

Amendments to the Job Description: This is a description of the job as it is currently constituted. It is the company's practice to periodically examine employees’ job descriptions and to update them to ensure that they relate to the job as it is performed, or to incorporate whatever changes are being proposed. The Manager in consultation with the position holder concerned jointly conducts this review. It is the company's aim to reach an agreement to reasonable changes, but if an agreement is not possible Management reserves the right to insist on changes to the job

Job Type: Full-time

Benefits:

• Company pension
• Employee assistance program
• Wellness program

Ability to commute/relocate:

• DUBLIN 20, County Dublin: reliably commute or plan to relocate before starting work (required)

Experience:

• Technical Administration: 2 years (preferred)
• Large Construction Plant & Equipment : 2 years (preferred)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person