Aftermarket Supplier Account Manager

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Job Description:

As Aftermarket Supplier Account Manager, you will be the Airbus representative and manage relationships with suppliers/vendors located in the Americas region on the support & services perimeter.

Key Responsibilities

1. Airlines and Customers Support (30%)

• Negotiate supplier support conditions in order to protect Airlines and Airbus interest for support activities (such as but not limited to Spares price, GMTBUR, GDMC..)
• Act in escalation on customer issues
• Contribute to communication and events with customers
• Control and run every year spares price variation

1. Be the S (Customer Services) focal point for Equipment & Systems (30%)

• Be the primary Customer Services focal point for Procurement MFTs and contribute to MFT strategy
• Integrate Customer Services (on the overall support & services perimeter) view in Call for Tender selection reports
• Support Airbus Procurement projects

1. Manage suppliers (20%)

• Contribute to Procurement Senior Management Meeting and organize Customer Services Senior Management Meeting
• Drive Supplier Support Rating survey and associated improvement plan for Airlines and Airbus
• Lead escalation to supplier on specific topics

1. Integrate overall Support & Services view (20%)

• Contribute to Service Forum to deploy new business models
• Act in escalation on supplier support & services related issues
• Organize periodic aftermarket review with key suppliers
• Support customer services projects with impact or contribution from suppliers (Obsolescence, Entry Into Service etc)
• Act as the focal point for continuous improvement initiatives and process optimizations across our key interfaces
• Drive or contribute to targeted projects and initiatives in coordination with internal and external interfaces

Education:

Required

• Master’s degree in Contract law, Business Administration, Supply Chain Management

Experience:

Required

• Proven experience in a similar position of at least 7 years
• Aviation Industry experience with a strong emphasis on contract management
• Knowledge in aftermarket customer services
• Experience in Supply Chain Quality and Supplier Improvement
• Ability to work within a multi-national team

Travel Required:

• Up to 30% Domestic and International

Citizenship:

• Eligible for employment in the US

Knowledge, Skills, Demonstrated Capabilities:

Required

• Fluent in English both spoken and written
• French is a plus
• Conflict management
• Proactive & dynamic mindset with a strong sense of autonomy and drive and a positive, team-player attitude
• Proven leadership and stakeholder management skills, with the ability to drive cross-functional collaboration and manage complex supplier relationships
• Excellent interpersonal, communication, and negotiation skills, with proven persuasion and influencing capabilities to manage complex supplier relationships.
• Strong organizational, analytical, project management & change management skills, with a natural appetite for structuring data, tracking progress, and managing action plans
• Problem-solving attitude, rigorous, and reactive, with the capability to manage priorities in a dynamic environment

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Americas Customer Services, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Material Support & services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com .