After Sales Service Executive

Company: Mobi King Phones FZCO

Location: Dubai, UAE

Job Type: Full-time

About the Role

We are seeking a customer-focused and structured After Sales Service Executive to serve as the key bridge between our clients, sales team, and technical department. In this role, you will handle device returns, RMA requests, and client quality concerns, ensuring all claims are investigated fairly, processed promptly, and resolved strictly according to company warranty and return policies.

Key Responsibilities

• Client & Inter-Departmental Liaison: Act as the primary point of contact between B2B clients, sales representatives, and the repair/testing team for all after-sales queries.
• Returns & RMA Management: Receive, log, and track device return requests (RMA), ensuring all claims meet official return policy criteria and deadlines.
• Technical Inquiry Coordination: Coordinate with the technical testing team to inspect returned devices, verify reported defects (IMEI check, fault validation), and determine repair, replacement, or credit status.
• Issue Resolution & Communication: Provide clear, professional updates to clients and sales agents on return inspection outcomes, repair progress, or credit approvals.
• Dispute & Policy Enforcement: Fairly resolve client complaints while upholding company terms regarding user-damage exclusions, warranty periods, and return conditions.
• Reporting: Maintain accurate records of return rates, common device defects, and resolution turnaround times for management review.

Requirements

• Experience: 2+ years of experience in After-Sales Support, RMA Management, or Technical Customer Service in the UAE.
• Industry: Background in mobile devices, consumer electronics, or tech hardware distribution is strongly preferred.
• Skills: Excellent verbal and written communication, strong conflict-resolution skills, customer empathy, and proficiency in MS Excel / ERP systems.
• Attributes: Balanced mindset capable of advocating for client satisfaction while firmly upholding company policy.

Job Type: Full-time

Application Question(s):

• Do you have any previous experience in tech or warehouse field ?

Work Location: In person