Aesthetic Clinic Manager

Beverly Hills Wellness & Aesthetics is a premier luxury aesthetic clinic dedicated to delivering world-class non-surgical cosmetic treatments, advanced skincare solutions, and an exceptional patient experience. We pride ourselves on clinical excellence, innovation, and personalized care, setting the highest standards in aesthetic medicine and wellness.

We are seeking an experienced, dynamic, and results-driven Aesthetic Clinic Manager to lead our luxury clinic in Dubai. The successful candidate will oversee all aspects of clinic operations, drive business growth, manage a high-performing team, and ensure every patient receives an outstanding five-star experience.

Candidates who can join immediately or within 30 days will be given preference.

Important

Direct management experience within an aesthetic clinic, cosmetic dermatology clinic, plastic surgery clinic, cosmetic healthcare facility, or medical spa is mandatory.

Applications from candidates without direct aesthetic industry experience will not be considered.

As the Clinic Manager, you will be responsible for the overall management and performance of the clinic. Your primary focus will be driving revenue growth, maximizing patient retention, delivering exceptional client experiences, and leading a high-performing team to achieve ambitious business objectives.

This role requires strong leadership skills, business acumen, operational expertise, and a passion for luxury customer service.

Key ResponsibilitiesRevenue Generation & Business Growth (Highest Priority)

• Drive clinic revenue through effective sales leadership, treatment package promotion, upselling, and patient retention initiatives.
• Monitor consultation conversion rates and implement strategies to improve sales performance.
• Develop and execute revenue-generating initiatives to achieve and exceed monthly, quarterly, and annual targets.
• Monitor key performance indicators (KPIs) and ensure business goals are consistently achieved.
• Identify opportunities for business growth and increased profitability.
• Work closely with ownership to develop and implement strategic growth plans.
• Support marketing activities, promotional campaigns, community engagement, and partnership initiatives to increase patient acquisition and brand awareness.

Client Experience Excellence (Highest Priority)

• Ensure all patients receive an exceptional luxury experience throughout their treatment journey.
• Maintain five-star hospitality standards across all patient touchpoints.
• Develop and implement patient retention and loyalty programs.
• Handle patient concerns, complaints, and feedback professionally and promptly.
• Continuously improve service delivery, patient satisfaction, and referral generation.
• Ensure the clinic environment reflects the highest standards of professionalism, comfort, and care.

Team Leadership & Development

• Recruit, train, mentor, and manage clinical and administrative team members.
• Foster a positive, professional, and high-performance workplace culture.
• Conduct regular performance reviews and support continuous staff development.
• Set clear performance expectations and accountability measures.
• Motivate teams to consistently achieve service and revenue targets.

Operational Management

• Oversee the day-to-day operations of the clinic to ensure smooth and efficient service delivery.
• Manage staff scheduling, inventory control, supplier relationships, and clinic resources.
• Develop and implement systems and processes that maximize efficiency and productivity.
• Ensure the clinic consistently operates at the highest standards of presentation and professionalism.
• Resolve operational challenges quickly and effectively.

Compliance & Quality Assurance

• Ensure full compliance with UAE healthcare regulations, clinic policies, and safety standards.
• Maintain accurate operational records and reporting systems.
• Uphold the highest standards of professionalism, confidentiality, and ethical practice.
• Ensure all services and procedures align with regulatory requirements and best practices.

Reporting & Financial Oversight

• Prepare and present weekly and monthly performance reports.
• Monitor clinic budgets, expenses, inventory levels, and profitability.
• Analyze business metrics and implement corrective actions where required.
• Forecast operational needs and support financial planning initiatives.

Qualifications & RequirementsExperience

• Minimum of 5 years of management experience within an aesthetic clinic, cosmetic dermatology clinic, plastic surgery clinic, cosmetic healthcare facility, or medical spa.
• Direct experience managing front-office operations, treatment coordinators, therapists, nurses, and clinic support staff.
• Proven track record of achieving revenue growth, operational excellence, and team performance targets.
• Strong experience in aesthetic treatment sales, consultation conversion strategies, patient retention, and clinic performance management.
• Experience developing and executing business growth initiatives within the aesthetics industry.

Leadership

• Demonstrated experience leading, developing, and motivating high-performing teams.
• Strong decision-making and problem-solving abilities.
• Ability to drive accountability and performance across departments.

Customer Service

• Exceptional client relationship management and communication skills.
• Passion for delivering luxury hospitality and premium patient experiences.
• Ability to effectively manage high-net-worth clientele and VIP patients.

Business Acumen

• Strong understanding of clinic KPIs, budgeting, sales strategy, business development, and profitability management.
• Proven ability to analyze business performance and implement strategic improvements.

Pay: AED15,000.00 - AED20,000.00 per month

Application Question(s):

• Do you have at least 5 years of management experience in an aesthetic clinic, cosmetic dermatology clinic, plastic surgery clinic, or medical spa?
• Please state the name(s) of the aesthetic clinic(s), medical spa(s), or cosmetic healthcare facility(ies) where you worked and your position(s).
• Are you currently based in Dubai?
• Are you available to join immediately or within 30 days?

Work Location: In person