Admission Officer

role overview:

An Admission Officer is responsible for managing the student admissions process and serving as the main point of contact for prospective students. The role involves reviewing applications, guiding applicants through admission requirements, maintaining accurate records, and supporting recruitment activities. Admission Officers ensure that candidates meet institutional criteria while providing a positive and professional experience throughout the enrollment process.

Key Responsibilities:

● Sales & Lead Conversion

● Handle inbound and outbound leads through calls, emails, WhatsApp, and walk-ins

● Counsel prospective students on suitable programs based on their career goals

● Convert inquiries into enrollments while meeting monthly and quarterly targets

● Maintain accurate records of leads, follow-ups, and conversions in the CRM

● Student Counseling & Relationship Management

● Provide detailed information on programs, fees, schedules, and learning outcomes

● Build long-term relationships with students through professional communication.

● Ensure a smooth admission process from inquiry to enrollment

● Marketing & Events Support

● Support promotional campaigns, open days, orientations, and education events

● Coordinate with the marketing team to follow up on campaign-generated leads

● Represent BIA professionally at exhibitions, seminars, and corporate meetings

● Coordination & Reporting

● Support students with payment plans and installment details

● Work closely with academic and operations teams for seamless student onboarding

● Submit daily, weekly, and monthly sales performance reports

● Share market feedback, student insights, and competitor intelligence with management

Tools & Platforms Used: ● Meritto ● Tawk● Google Drive ● Gmail● Microsoft excel and Google Sheets● Sales KPI Dashboards

Reporting Structure:

 Reports to: Sales Department Manager / VP

 Works closely with: Admissions/Sales

Pay: From AED2,500.00 per month

Work Location: In person