Admission Counsellor

JOB DESCRIPTION – ADMISSION COUNSELLOR

Company: Eduzone Group Location: Dubai, UAE Employment Type: Full-time Department: Student Recruitment & Admissions Reports To: Head of Operations / Counselling Manager

About the Role

Eduzone Group is looking for a dynamic, confident and target-oriented Student Counsellor to join its Dubai operations.

The candidate will be responsible for generating student enquiries through telesales, education expos, college visits, seminars and promotional activities. The role involves counselling prospective students and parents, explaining international education opportunities, managing leads, following up on enquiries and converting prospects into successful admissions.

Key Responsibilities

1. Lead Generation & Telesales

• Contact prospective students through telephone calls and explain available courses and study opportunities.
• Generate leads through outbound calls, marketing campaigns, expos and promotional activities.
• Follow up with prospective students and convert enquiries into counselling sessions and admissions.
• Maintain regular communication with interested students.

1. Student Counselling & Admissions

• Conduct counselling sessions with students and parents to understand their academic backgrounds, career goals and study preferences.
• Recommend suitable countries, universities, courses and study pathways.
• Explain admission requirements, course details, tuition fees, scholarships and application procedures.
• Assist students throughout the application and enrolment process.
• Provide accurate information and ensure a positive student experience.

1. Expos, Events & College Visits

• Participate in education expos, exhibitions, seminars and student recruitment events across Dubai and the UAE.
• Visit colleges, schools and educational institutions to promote Eduzone's services.
• Conduct presentations and engage with prospective students and parents.
• Collect student enquiries and ensure timely follow-ups after events.

1. Sales & Target Achievement

• Achieve and exceed assigned monthly lead generation, application and enrolment targets.
• Convert qualified enquiries into successful student admissions.
• Handle student queries, objections and concerns professionally.
• Identify opportunities to improve lead conversion and enrolment numbers.

1. Application & Follow-up Management

• Track student applications, pending documents, admission offers and enrolment status.
• Coordinate with universities, partner institutions and internal teams.
• Maintain accurate student information, counselling notes and follow-up records in CRM.
• Prepare regular reports on leads, calls, counselling sessions, applications and conversions.

1. Customer Relationship Management

• Build and maintain professional relationships with students and parents.
• Provide timely updates and excellent customer service.
• Maintain updated knowledge of courses, universities, admission requirements and fee structures.
• Ensure confidentiality and professionalism while handling student information.

Required Skills

• Excellent communication skills in English.
• Strong telesales, counselling and interpersonal skills.
• Good presentation and public-speaking abilities.
• Sales, negotiation and lead-conversion skills.
• Confidence in handling telephone calls and face-to-face interactions.
• Strong follow-up, organisational and time-management skills.
• Ability to achieve sales targets and work under pressure.
• Basic knowledge of MS Office, CRM and online application platforms.
• Knowledge of international education and admission processes is an advantage.
• Knowledge of Arabic will be an added advantage.
• Willingness to travel for college visits, expos and promotional events.
• Ability to work independently and as part of a team.

Educational Qualification

• Bachelor's Degree in any discipline is mandatory.
• Qualifications in Education, Management, Marketing, Psychology or related fields will be an advantage.

Experience

• 1–3 years of experience in telesales, student counselling, admissions, education consulting, sales or business development.
• Experience in study-abroad counselling and student recruitment is preferred.
• Freshers with excellent communication skills, confidence and a willingness to learn may also apply.

Compensation & Benefits

• Competitive salary.
• Attractive commission or performance-based incentives.
• Training and professional development opportunities.
• Career growth and advancement opportunities.
• Supportive and growth-oriented work environment.

Company: Eduzone Group

Pay: AED2,000.00 - AED3,500.00 per month

Work Location: In person