Administrative Support/Intake

Akicita Federal is hiring an Administrative Support / Intake Worker to receive and process reports of suspected child abuse and neglect for the BIA Red Lake Agency in Red Lake, MN. This office-based role supports Indian children and families on the Red Lake Nation, working across the Red Lake Agency and its satellite offices.

• Receive reports of suspected child abuse or neglect from all sources — including phone, letter, walk-in, law enforcement, schools, IHS, medical providers, the Tribal Court, and community members
• Use the BIA CPS Intake Form and Guide to gather location, condition, alleged harm, household members, and immediate safety concerns
• Record reporter information in FASS-CMS Cloud, complete every required field, and cross-reference earlier referrals
• Check prior CPS history in FASS-CMS Cloud and flag prior reports, open cases, and prior removals
• Present each intake to the BIA Social Services Program Manager with a recommended screening decision and priority level
• Prepare written cross-reports to law enforcement within 36 hours for every report of suspected child abuse or neglect
• Set up and maintain case files in the standard six-section format and audit files for missing documents
• Enter and update data in FASS-CMS Cloud, run data quality checks, and send weekly deadline alerts to Response Workers, Child Welfare Case Workers, and the Contracting Team Lead

Schedule: Staggered shifts of 7:30 a.m. – 4:00 p.m. and 11:00 a.m. – 7:30 p.m., Monday through Friday. Each shift is 8 paid hours with a 30-minute unpaid lunch. This position is not part of the on-call rotation. Overtime is limited and requires advance approval.

What sets candidates apart:

• Experience with a case management system and with confidential records